Category
Information Technology & Services
Description

About NeighborWorks America
Have you ever worked for an organization where the total rewards package included a 401(k) match up to 12%? Do you imagine a collaborative, diverse and flexible hybrid work environment for yourself? Have you dreamed about being part of an organization that invests in your professional development and career growth?
You found us! At NeighborWorks America, you would be surrounded by teams and people who challenge you, encourage you and inspire you to support our mission-oriented work. This opportunity offers an impressive total rewards package that includes:

• A 401(k) match of up to 12%,
• 11 paid and observed holidays,
• A substantial leave package (including 40 hours of paid volunteer leave),
• Industry leading benefits, and
• Access to our Staff Training and Education (STEP) Program, which provides training and educational resources to all NeighborWorks America staff.

Our benefits are designed to convey company culture and core values: Accountability, collaboration, inclusion, stewardship, and integrity. They're also intended to support our staff in a way that encourages them to give their best in a balance of work and personal life.
At NeighborWorks, our people are humble, passionate and creative. We lead with empathy, encourage curiosity and embrace ambiguity. For more than 45 years, Neighborhood Reinvestment Corp., a national, nonpartisan nonprofit known as NeighborWorks America, has strived to make every community a place of opportunity. Our network of excellence includes nearly 250 members in every state, the District of Columbia and Puerto Rico. NeighborWorks offers grant funding, peer exchange, technical assistance, evaluation tools, and access to training as the nation's leading trainer of housing and community development professionals. NeighborWorks network organizations provide residents in their communities with affordable homes, owned and rented; financial counseling and coaching; community building through resident engagement; and collaboration in the areas of health, employment and education.
Work at a Glance :

• Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels within NeighborWorks.
• Analyzing customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experience.
• Collaborating with cross-functional teams, such as marketing, sales, product development, and the customer service team, to align customer experience efforts with business goals and objectives.
• Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations.
• Training and educating staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization.

Supervisor: VP, Customer Experience & Product Management
Direct Reports : NA
Fiscal Responsibilities: None
Position Requirements

Required Minimum Qualifications:
(a) Education: College level degree, certification(s) and/or equivalent relevant work experience
(b) Experience: 8 years of related experience.
Technology: Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint and Access) required.
Working Conditions:

1. Travel: Up to 10%
2. Physical/Sensory Demands: Fast-paced working environment with extensive computer usage
3. Hybrid : This role reports into the office 2 days per week.
4. NeighborWorks America staff are expected to demonstrate excellence in the following :

• Sensitivity to racial, gender, sexual orientation and cultural differences.
• Respectful, timely and effective communications with internal and external stakeholders.
• Effective listening as well as seeking and accepting feedback.
• Successful teamwork.
• Analytic, thoughtful and strategic thinking.
• Consideration of NeighborWorks' mission, objectives and goals to demonstrate the understanding that one's impact, decisions and behavior has among colleagues and on the organization.

Information Technology & Services
Information Technology & Services (IT&S) is responsible for planning, design, implementation, and support of NeighborWorks America (NWA) enterprise-wide business applications and management of information technology resources and services. IT&S provides business applications and supporting services to identify, gather and efficiently organize the data that is required to support the business activities of NeighborWorks America and its affiliated NeighborWorks Organizations. NeighborWorks America undertakes several major capital budget IT project initiatives to meet NWA's current and future mission, goals, objectives, and ongoing business requirements.
Duration
Continuous
Salary Range
$80,080-$125,100 (Depending on location and experience)
Division
Information Technology & Services
Department
Travel
up to 10%
Working Conditions
Hybrid- work in office 2 days.
Close Date
7/5/2024
Location
CORPORATE HEADQUARTERS: District of Columbia Office
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.