Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.
Your Role
As the Senior Manager, Operational Excellence, you are responsible for driving expense management and operational excellence to maximize efficiency, productivity and profitability for each store within your region. As the strategic partner, you are responsible for leading the operational strategy with stores to maximize the P&L to drive the profitability within the region by identifying the strategy and tactics for expense management opportunities. You will lead the implementation of operational processes that drive improved productivity, efficiencies, and optimized performance, to deliver the customer experience in stores. In this role, you report to the Director, Operational Excellence and work remotely with the need for occasional travel. 
What You’ll Do

• Drive for compliance of all SOP / directives for Operations, Loss Prevention, Finance, Accounting and any other function.
• Lead expense management to drive profitability at the store and region level, including payroll and non-payroll expense
• Work closely with store leaders to build business acumen skills, deepen understanding of P&L and identify actions and tactics to maximize profitability
• Build year-round shortage reduction plans, implementing individual store actions and tactics with Loss Prevention partners and store leaders
• Responsible for driving operational productivity through process efficiencies and continuous improvement
• Work with stores to optimize staffing strategy with effective schedule writing and support labor management routines and disciplines
• Collaborate with store leaders and cross functional corporate partners to identify and solve for operational excellence opportunities (expense management, process improvements, execution gaps, inefficiencies, etc.); solicit and share feedback to identify best practices
• Establish, monitor, and analyze key operational metrics to drive performance, focus, and improvement
• Lead the implementation of policies, procedures and disciplines that maximize company profitability through expense management, stores labor efficiency and execution excellence
• Lead indirect reports to deliver efficient and seamless execution of retail operations and process optimization efforts
• Promote a customer centric culture of results-oriented performance in stores and through corporate cross functional relationships

What You Bring 

• 5 years of store operations experience
• 5 years of stores / field leadership experience
• 4-Year Degree Preferred
• Strong ability to successfully interface with all levels and areas of the organization, establish close working relationships, and build consensus and support for improvement opportunities
• Adept at identifying operational improvement opportunities and working with others to generate and implement solutions
• Ability to influence without authority and drive change
• Exceptional verbal and written communication skills

Inclusive Benefits

• We offer an inclusive and comprehensive range of benefits to our valued associates, including:
• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental Leave, Paid Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• NMG Associates Core Discount of 30%
• Personal and Professional Development Opportunities
• For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits

About Neiman Marcus GroupAs one of the largest multi-brand luxury retailers in the U.S., with 3,000 of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.
Additional Information

• Posting Date: Jul 24, 2024
• Overtime Status: Exempt
• Minimum Pay Range $: 94500
• Maximum Pay Range $: 118000