Nesco Resource is looking for a Customer Service Account Associate for an independently owned and operated precision steel bar product manufacturer since 1929, provides superior quality parts to well recognized customers in the automotive, heavy truck, construction, and agricultural industries. The value of diversity is fostered through teamwork, respect, communication, and transparency. Employee growth is encouraged and nurtured through extensive training and development opportunities. We are committed to the safety of employees and delivering quality on time products to all customers while maintaining well developed long-term relationships. Employees are valued as key assets, and everyone's contribution is respected at every level.
Position SummaryThe Customer Service Account Associate is responsible for processing information and correspondence associated with customers and their requirements, data interpretation and input, customer service complaints and general department/office functions.
FLSA Status: 40Hr – Salary w/ OT
Employment Type: Full Time
Department: Customer Service
Reports to: Manager of Sales and Marketing
Supervises: N/A
Specific Educational/ Vocational Requirements

• High school diploma, GED, or vocational training.
• College Degree preferred.
• A combination of education, experience, and training may be substituted for these requirements.

Principle Responsibilities/ Accountabilities

• Process packing slips & bills of lading for invoicing daily. Mailing invoices, faxing shippers, and transmitting electronic invoices to specific customers' standards.
• Process customer purchase orders and EDI (electronic data interchange) assuring all information between the customer and Trayer correspond; initiate order acknowledgement.
• Handle / resolve customer inquiries, problems, and claims.
• Access specific customer websites to obtain purchase orders, send ASN's and exchange information.
• Maintain and file documented information.
• Complete all required reports and records accurately and in a timely manner.
• Assist in coverage for the Reception Desk and mail duties as required.
• Performs other duties/ tasks as directed by supervision or management.
• Ability to assist the Manager of Sales with research and general requirements associated with promoting Customer Service.

Knowledge/ Skills/ Abilities:

• Must be dependable, able to work with little or no supervision, and have a positive steady work ethic.
• Strong analytical, problem solving, and time management skills.
• Ability to keep work area neat and clean and eliminate potential hazards.
• Ability to conform to company policies/ procedures and OSHA standards with the goal of zero safety related incidents.
• Personable, but professional.
• Excellent working knowledge of Microsoft office products and Excel spreadsheets.
• Ability and capacity to train and expand knowledge based on company specifications and requirements.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.