Nesco Resource is working with a client looking for a ServiceNow Technical Consultant with experience in Virtual Agent and Employee Center Portal Skills:

We are looking for ServiceNow Technical Consultant to specialize in Virtual Agent. This position will be full-time long-term contract nd remote.

What You'll Do

• Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications
• Deliver a high level of knowledge and customer service within the ITSM Suite
• Explain the offerings available with the ServiceNow ITSM Suite
• bility to architect, develop and convert customers legacy solutions into ServiceNow is a plus
• Implement Virtual Agent processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
• pply Agile software development practices for customizations to the platform and applications
• Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
• Effectively manage and execute high level tasks assigned via 'stories'
• ssists junior analysts through project(s) lifecycles
• Manages work against an often demanding timeline
• Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
• Flexible and has the ability to manage multiple projects concurrently

What You'll Need
Required:

• Deep functional and technical knowledge of ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
• 5 years of ServiceNow Development
• Virtual Agent experience
• Background in either software development or IT Service management
• Understanding of ITIL concepts and IT Service Management practices
• Understanding of Agile based approach to software development
• Effective communication skills via verbal and non-verbal methods
• Strong attention to detail
• Problem solving ability

Preferred:

• ServiceNow Admin (or higher) certifications
• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist
• ITIL certification

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.