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NEST is the pioneer of the Integrated Facilities Management (IFM) industry. Since 1994, we’ve embarked on a journey with our clients to bring true cost savings with industry-leading technology and operational excellence—all while maintaining your brand image. Finding an IFM partner that understands your business is key to the success of any multi-site organization and NEST has the experience to prove it.
Role Overview
As a member of the Client Relationship team, the Client Relationship Associate supports the team with day-to-day activities required to support the client. This includes emails, phone calls, messaging, data entry, reporting, audits and documenting interactions. Successful associates must have strong communication skills, be detail-oriented, demonstrate the ability to multi-task and prioritize their work, and be able to work in a fast-paced environment.
All Associates are required to meet expectations for attendance and punctuality, deal honestly and fairly with co-workers, management, and the general public, promote a positive work environment, and to operate efficiently within their roles. Each associate is expected to work to meet or exceed all departmental goals and deadlines and to maintain professional internal and external relationships that meet company core values, while delivering exceptional customer satisfaction overall.
Reporting directly to the Senior Client Relationship Manager, All Client Relationship Associates will interact in a professional manner by proactively establishing and maintaining effective working team relationships with internal and external customers. This includes NEST Team Members, NEST of Florida Team Members, 20 Digits Technology team members, Independent Service Providers (ISPs), and Clients. The primary interaction points with customers will be phone calls, emails, text and instant messages.
We’re seeking a Client Relationship Associate who demonstrates strong communication skills, attention to detail, the ability to multi-task and prioritize their work, understand financial concepts and be able to work in a high-paced environment.
Role Specifics
More specifically, your key job tasks will be to:
Success Factors
NEST is a competency-focused organization, and the exemplary candidate for this role will encompass the following core competencies:
All employees must successfully complete a pre-employment skills assessment, a background check and drug screening prior to the start of their employment.
This role is Hybrid to our Sewell, NJ office.
NEST is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Full Time
$63k-82k (estimate)
06/07/2024
06/30/2024
The job skills required for Client Relationship Associate include Initiative, Scheduling, Communication Skills, Attention to Detail, Data Entry, Client Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Relationship Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Relationship Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Relationship Associate positions, which can be used as a reference in future career path planning. As a Client Relationship Associate, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Relationship Associate. You can explore the career advancement for a Client Relationship Associate below and select your interested title to get hiring information.