Foods people love. Brands people trust. And a career that nourishes your future like no other.
If you're driven by the passion to do something meaningful that changes lives, Nestl is the place for you. Nestl USA is one of seven operating companies that make up Nestl's presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.
We're determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.
This position is not eligible for Visa Sponsorship.
Nestl Coffee Partners (NCP) is on a mission to elevate how our consumers experience coffee. We elevate everyday coffee moments, spark joy and create connection by delivering the perfect cup. Together, we shape a brighter future, one sip at a time.
With brands like Starbucks, Nescaf, Seatle's Best Coffee, and Blue Bottle, our diverse product portfolio is brimming with rich and fulfilling opportunities for motivated individuals passionate about sharing their love of coffee and the moments it creates. Our Seattle office provides an inspiring and high-energy work environment that fuels our fast-paced growth, and our flexible, field-based positions across the country ensure that we are fully immersed and positioned to pioneer the coffee market. Across our organization, we are creating a workplace where partnership is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Together, we will brew remarkable things!
Job Summary and Mission
The Sr. Customer Account Manager contributes to Nestl Coffee Partners' success by growing gross revenue, net revenue and achieving share goals expanding brand awareness through retail customer business building activities, development and execution of CPG customer-specific sales, category, and marketing plans with the assigned retail customer.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Leadership : Setting goals for the team, developing interpersonal capability, and modeling how we work together:

• Identifies and communicates key responsibilities and ensure the immediate team promotes a successful demeanor, confidence in leadership, and teamwork to achieve business results
• Provides leadership to brokerage counterparts, field Sales Operations teams and partners via ongoing communications, market visits, customer-specific program presentations and individual mentor
• Leads cross functional relationships to ensure that agreements and initiatives are fully developed
• Leads discussions and pre-planning process in preparation for Joint Business Planning meetings

Planning and Execution : Developing strategic and operational plans, running execution, and measuring results:

• Develops and implements retailer-specific annual sales plans, focused on product distribution, placement, pricing and promotional activity in line with established Nestl sales guidelines
• Leads sales processes/procedures to maintain strategic and value-added programs that are aligned with key customer initiatives and business goals
• Handles promotion funds effectively by leading the customer to use and run promotional funding in an efficient and productive way
• Collaborates with Shopper Marketing team to design and recommend consumer marketing programs and digital advertising strategy
• Partners closely with Category Management team to analyze data and trends relevant to the category; partners with Commercial Development team to deliver customer-specific business plans to drive assigned sales and profit goals
• Prepares and executes negotiation process with customer

Business Requirements : Providing functional expertise and executing functional responsibilities:

• Responsible for all details related to the day-to-day business (i.e. volume, forecasting, deductions, price changes, etc.)
• Plans, directs, and communicates monthly, quarterly and annually business plans to internal and external partners
• Builds positive relationships with customer, up to the Director-level of the customer's organization
• Updates and advises leaders to business challenges requiring gap planning and process improvement

Partner Development & Team Building : Providing partners with coaching, feedback, and developmental opportunities and building effective teams

• Direct management and personal development of 1 direct report (Customer Account Analyst).
• Challenges and inspires cross functional team members to achieve business results.
• Ensures partners enforce legal and operational compliance requirements.
• Key contributor to training and development of partners, directly and indirectly, and participant in making effective staffing decisions.
• Provides coaching, direction and leadership support to cross functional team members in order to achieve the partner's, business's and customer's results

Summary of Experience

• At least 5 years experience developing and leading sales within consumer products industry, negotiating annual sales plans focused on multiple brands, and key account sales at the Director and/or buyer level
• Highly experienced in managing sales, profit and trade budgets
• Strong experience with cross-functional customer-facing team and/or broker management interaction
• Implementing and running retailer-specific programs

Basic Qualifications

• Typically has a University Degree (BA/BS) or equivalent experience workignon Walmart or comparable large retailed.
• Minimum 10 years related work experience.

Required Knowledge, Skills and Abilities:

• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
• Ability to communicate clearly and concisely, both orally and in writing
• Strong selling and negotiation skills
• Strong analytical and problem-solving skills
• Ability to balance multiple priorities concurrently through cross-functional team
• Ability to apply consultative skills in a business environment
• Knowledge of business planning and financial performance measures
• Ability to present customer information to small-medium size groups

The Nestl Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Requisition ID
302076
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestl. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestl seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestl home.
The Nestl Companies are an equal employment opportunity and affirmative action employer* seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467
*Note: Nespresso is not a federal contractor and does not maintain affirmative action programs
Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy
Foods people love. Brands people trust. And a career that nourishes your future like no other.
If you're driven by the passion to do something meaningful that changes lives, Nestl is the place for you. Nestl USA is one of seven operating companies that make up Nestl's presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.
We're determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.
This position is not eligible for Visa Sponsorship.
Nestl Coffee Partners (NCP) is on a mission to elevate how our consumers experience coffee. We elevate everyday coffee moments, spark joy and create connection by delivering the perfect cup. Together, we shape a brighter future, one sip at a time.
With brands like Starbucks, Nescaf, Seatle's Best Coffee, and Blue Bottle, our diverse product portfolio is brimming with rich and fulfilling opportunities for motivated individuals passionate about sharing their love of coffee and the moments it creates. Our Seattle office provides an inspiring and high-energy work environment that fuels our fast-paced growth, and our flexible, field-based positions across the country ensure that we are fully immersed and positioned to pioneer the coffee market. Across our organization, we are creating a workplace where partnership is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Together, we will brew remarkable things!
Job Summary and Mission
The Sr. Customer Account Manager contributes to Nestl Coffee Partners' success by growing gross revenue, net revenue and achieving share goals expanding brand awareness through retail customer business building activities, development and execution of CPG customer-specific sales, category, and marketing plans with the assigned retail customer.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Leadership : Setting goals for the team, developing interpersonal capability, and modeling how we work together:

• Identifies and communicates key responsibilities and ensure the immediate team promotes a successful demeanor, confidence in leadership, and teamwork to achieve business results
• Provides leadership to brokerage counterparts, field Sales Operations teams and partners via ongoing communications, market visits, customer-specific program presentations and individual mentor
• Leads cross functional relationships to ensure that agreements and initiatives are fully developed
• Leads discussions and pre-planning process in preparation for Joint Business Planning meetings

Planning and Execution : Developing strategic and operational plans, running execution, and measuring results:

• Develops and implements retailer-specific annual sales plans, focused on product distribution, placement, pricing and promotional activity in line with established Nestl sales guidelines
• Leads sales processes/procedures to maintain strategic and value-added programs that are aligned with key customer initiatives and business goals
• Handles promotion funds effectively by leading the customer to use and run promotional funding in an efficient and productive way
• Collaborates with Shopper Marketing team to design and recommend consumer marketing programs and digital advertising strategy
• Partners closely with Category Management team to analyze data and trends relevant to the category; partners with Commercial Development team to deliver customer-specific business plans to drive assigned sales and profit goals
• Prepares and executes negotiation process with customer

Business Requirements : Providing functional expertise and executing functional responsibilities:

• Responsible for all details related to the day-to-day business (i.e. volume, forecasting, deductions, price changes, etc.)
• Plans, directs, and communicates monthly, quarterly and annually business plans to internal and external partners
• Builds positive relationships with customer, up to the Director-level of the customer's organization
• Updates and advises leaders to business challenges requiring gap planning and process improvement

Partner Development & Team Building : Providing partners with coaching, feedback, and developmental opportunities and building effective teams

• Direct management and personal development of 1 direct report (Customer Account Analyst).
• Challenges and inspires cross functional team members to achieve business results.
• Ensures partners enforce legal and operational compliance requirements.
• Key contributor to training and development of partners, directly and indirectly, and participant in making effective staffing decisions.
• Provides coaching, direction and leadership support to cross functional team members in order to achieve the partner's, business's and customer's results

Summary of Experience

• At least 5 years experience developing and leading sales within consumer products industry, negotiating annual sales plans focused on multiple brands, and key account sales at the Director and/or buyer level
• Highly experienced in managing sales, profit and trade budgets
• Strong experience with cross-functional customer-facing team and/or broker management interaction
• Implementing and running retailer-specific programs

Basic Qualifications

• Typically has a University Degree (BA/BS) or equivalent experience workignon Walmart or comparable large retailed.
• Minimum 10 years related work experience.

Required Knowledge, Skills and Abilities:

• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
• Ability to communicate clearly and concisely, both orally and in writing
• Strong selling and negotiation skills
• Strong analytical and problem-solving skills
• Ability to balance multiple priorities concurrently through cross-functional team
• Ability to apply consultative skills in a business environment
• Knowledge of business planning and financial performance measures
• Ability to present customer information to small-medium size groups

The Nestl Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Requisition ID
302076
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestl. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestl seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestl home.
The Nestl Companies are an equal employment opportunity and affirmative action employer* seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467
*Note: Nespresso is not a federal contractor and does not maintain affirmative action programs
Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy