14 Client Support Representative I (Product Support Representative I) - Remote Jobs in Pittsburgh, PA
Net Health is Hiring a Remote Client Support Representative I (Product Support Representative I) - Remote
DescriptionAbout Net HealthBelong. Thrive. Make a Difference.Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.
A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home!
As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.
World-Class Benefits That Reflect Our World-Class Culture.Click Here to Learn More!:#WorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment #EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeave
Job OverviewResponsible for responding to product application support questions from customers regarding the company’s software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems. May establish and maintain systems that provide answers to common questions and problems.
Responsibilities And Duties
- Analyze and resolve issues for clients using department guidelines and timeframes
- Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services.
- Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues.
- Research required information using available resources.
- Provide internal feedback to resolve issues and/or enhance product based on client
- Provide support for a suite of software applications
- Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures.
- Handle inbound calls and create cases within the appropriate service level window following set guidelines and procedures.
- Organize ideas and communicate oral messages appropriate to the situation to both clients and co-workers.
- Follow up and make scheduled call backs to clients where necessary.
- Participate in regularly scheduled internal training on Net Health products.
- All other duties as assigned.
- Some holiday, evening and weekend hours will be required as needed to meet client needs and provide adequate coverage.
- Minimum education High School Diploma or equivalent GED
- 0-2 years’ experience in a client service or technical support role; may have degree or equivalent.
- Microsoft Office
- 0-2 years’ experience as a user of common enterprise software solutions (i.e., NetSuite, Salesforce, Oracle, SAP, etc.)
If you are a CA, CT, CO, IL, MD, NV, RI, WA or NY City resident and this role is available in one of those locales or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to Recruiting@NetHealth.com
Job Summary
Full Time
IT Outsourcing & Consulting
$35k-44k (estimate)
04/02/2024
07/02/2024
nethealth.com
PITTSBURGH, PA
200 - 500
1993
JOSH PICKUS
$10M - $50M
IT Outsourcing & Consulting
Related Companies
The job skills required for Client Support Representative I (Product Support Representative I) - Remote include Microsoft Office, Client Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Support Representative I (Product Support Representative I) - Remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Support Representative I (Product Support Representative I) - Remote. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Support Representative I (Product Support Representative I) - Remote positions, which can be used as a reference in future career path planning. As a Client Support Representative I (Product Support Representative I) - Remote, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Representative I (Product Support Representative I) - Remote. You can explore the career advancement for a Client Support Representative I (Product Support Representative I) - Remote below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Support Representative job description and responsibilities
Client support representatives manage client relationships and provide customer support.
02/19/2022: Chattanooga, TN
Client support representatives help customers resolve technical problems associated with a product or service.
02/02/2022: Asheville, NC
They also ensure compliance with standards established procedures for addressing client concerns.
02/03/2022: Kansas City, MO
Client support representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
01/27/2022: Ventura, CA
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
03/21/2022: Medford, OR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Representative jobs
For this kind of job u need to practice active listening and learn to empathize with your customers.
01/28/2022: Terre Haute, IN
Familiarity with your products or services can do good for you as you work as customer support rep.
01/25/2022: Akron, OH
Client support representatives need to be current on technological developments and trends to be effective on their job.
02/25/2022: Harrisburg, PA
Client support agents can find out which tickets need their attention the most by creating customized ticket views.
04/14/2022: Nashville, TN
Soft skills like Teamwork, Customer Satisfaction, Problem Solving, Negotiation and Communication are essential for Customer Support Representative roles and jobs.
01/27/2022: Wichita Falls, TX
Step 3: View the best colleges and universities for Client Support Representative.
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