Role and Responsibilities

The purpose of the role is to be the center of account information and providing excellent support to customers and internal team.

Processes customer orders. Seeks approval on orders or requests that exceed authority.

Ensures that all relevant parties receive confirmation that the order was processed.

Reconciles back orders and provide stock status to customers / RSM / KAM and request any additional order add-ons

Serves as first point of contact for all customer inquiries via telephone, ZenDesk or email.

Providing light tech support, order status, stock status, credit status, and general information

Responsible for updating customer account records.

Performs other department duties as assigned.

Research, enter, and provide credit on shortages / damages / pricing as request by customer or sales team

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Acknowledging and resolving customer complaints.

Communicating and coordinating with colleagues as necessary.

Ensure customer satisfaction and provide professional customer support.

Quals

Qualifications and Education Requirements

High school diploma plus 3 years of experience in a customer-oriented or call-center role in a fast-paced environment.

Technical skill in use of PC, Microsoft Office, and web-based applications

Preferred Skills

Adaptability

Exceptional Telephone Etiquette

Customer / Client Focus

Results Driven

Collaborates with Others

Demonstrates Initiative

Last updated : 2024-05-11