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Field Service Technician
Net2Source Fayetteville, NC
$56k-74k (estimate)
Contractor | Business Services 2 Months Ago
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Net2Source is Hiring a Field Service Technician Near Fayetteville, NC

Hello,
Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and we are hiring " Field Service Technician " for one of our clients. We offer a wide gamut of consulting solutions customized to our 450 clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering.
Title: Field Service TechnicianLocation: Primary work location is Fayetteville, NC. Travel: 90-100% (Primary travel to Fayetteville, NC with Optional travel to Leesville, LA )Duration: 6 month contract with possible extension/conversion to FTEInitial Training in New Hudson before going to Fayetteville, NCPay Rate: $35 - $40/hr. on W2Job DescriptionThey are seeking an experienced and detailed oriented Field Service Representative (FSR) to work closely with a talented cross-functional engineering and manufacturing team on the execution of low-volume production programs. We are looking for an enthusiastic self-starter that can deliver the highest level of customer service experience while contributing to the development of a small team of two to ten people. Our goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability. The explosive growth experienced at client's location has resulted in this opportunity to develop and grow an FSR team focused on tactical, combat, robotic, and vehicle integration programs. Depending on the blend of talent, skills and experience, the ideal candidate will have the capability to continue the evolution of this department. Reporting to the Lead FSR while directly supporting the Product Engineering Team, you will be working with a highly energetic team focused on fast-paced product development and unsurpassed quality. Typical Defense Products may include items such as vehicle upfit kits, mobility enhancement components, weapon system components and integration kits, radar/surveillance systems, security systems, defense platforms, Counter-UAV solutions, autonomous target systems, robotic platforms, and advanced military vehicles. Effective collaboration and communications with customers, suppliers, engineering, purchasing, quality, manufacturing, and sales is critical to being successful in this position.Essential Duties And Responsibilities
  • Supports the installation, maintenance, operation, troubleshooting, repair, and customer training of Pratt Miller products at customer locations, military bases, and training/test sites
  • Assist the development and creation of Pratt Miller technical manuals, work instructions, and service manuals
  • Possess intimate knowledge of Pratt Miller solutions in order to support customers, both remotely and in the field
  • Inform customers about the use of the Pratt Miller products through formal or informal training, including maintaining user documentation that may include service and maintenance manuals
  • Translate customers' needs into potential improvements to the platform, by presenting information to the design teams about customer usage and interaction
  • Assist all Design for Serviceability activities early in the product life cycle
  • Provide build/assembly support during the prototype, pilot, and production phases
  • Assist in the growth of the Pratt Miller FSR team and their associated capabilities
  • Perform inspection, repair, and troubleshooting tasks on multiple platform vehicles
  • Document in-field issues and report to engineering team
  • Help establish a preventative maintenance schedule to be carried out regularly by customers
  • Provide input for escalation of difficult-to-solve problems to the designated technical support group
  • Operate and maintain robotic vehicles in support of development and training activities
  • Assure that all customers' problems are handled with a minimum delay and within the allotted time
Required
  • HS Diploma AND Technical degree
  • US Citizenship, US Permanent Resident or ability to meet licensure requirements for lawful access to ITAR/EAR controlled information
  • Ability to obtain security clearance
Top Qualifications
  • Ability to use all types of power tools, lifting devices, carrying or support equipment, including safe use of slings and chains
  • Able to demonstrate proficient computer skills and use of MS Office programs
  • Able to prepare written technical reports
  • Demonstrated professionalism and ability to interact with all levels of employees and customers
  • High-Voltage, Autonomous, & By-wire Systems experience
  • Experience with military or robotic vehicle systems and sub-systems
  • Electrical and hybrid vehicle systems experience
  • Experience working on military bases/ranges and with military personnel
What is preferred but not required?
  • Class A CDL driver License
  • Experience towing trailers
  • Ability to acquire a CDL
Thanks & Regards, Swati RaiDelivery ManagerNet2Source Inc.270 Davidson Ave, Suite 704, Somerset, NJ 08873 Office: (201 ) 340-8700 x 547 | Cell: (201) 623-3468 | Email Id: swati.rai@net2source.com Web: www.net2source.com | Social: Facebook | Twitter | LinkedIn#EGC

Job Summary

JOB TYPE

Contractor

INDUSTRY

Business Services

SALARY

$56k-74k (estimate)

POST DATE

07/13/2024

EXPIRATION DATE

09/08/2024

WEBSITE

net2source.com

HEADQUARTERS

SOMERSET, NJ

SIZE

200 - 500

FOUNDED

2007

TYPE

Private

CEO

ASHISH GARG

REVENUE

$50M - $200M

INDUSTRY

Business Services

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Net2Source provides application development, workforce management and project consulting services for healthcare and finance industries.

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