Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500 employees globally, with over 30 locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

Role: Helpdesk Support - Banking Domain

Location: Las Vegas, NV - Onsite

Hire Type: Fulltime - Permanent

Position Summary

The Help Desk technician's role is to provide information, assistance, training, and technical support to end-users regarding the use of computers, networks, and related peripheral hardware and software. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests.

Summary of Essential Job Functions

• Field incoming help requests from end users via both telephone and e-mail in a courteous manner.

• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.

• Build rapport and elicit incident details from end users.

• Assess the severity of issues and categorize and assign them accordingly. Route severe incidents according to process.

• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

• Apply diagnostic utilities to aid in troubleshooting.

• Identify and learn appropriate software and hardware used and supported by the organization.

• Perform post-resolution follow-ups to help requests.

Position Requirements

• College-level coursework in Computer Science or related field and/or at least 1 year’s equivalent work experience.

• Fundamental knowledge of computer workstation hardware, networking principles, business applications, and peripheral devices.

Preferred

• Microsoft certifications are highly desirable.

Prashant Singh

Sr. Account Manager - Enterprise Business

Net2Source Inc.

Direct # (201) 285-5087 | Board # (201) 340-8700 Ext. 509 | Fax: (201) 221-8131

Office: 270 Davidson Ave, Suite 704, Somerset, NJ 08873

LinkedIn: https://www.linkedin.com/in/prashant-singh-b1b23526

Website: www.net2source.com