Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500 employees globally, with over 30 locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants

Role: IT Production Operations Manager

Work Location: Atlanta, GA (Office Location)

Duration: 6 Months

Roles and Responsibilities:

• We are seeking a driven and experienced IT Production Operations Manager to lead a team of Tier 2 engineers in a fast-paced Multiple System Operator (MSO) environment. You will be responsible for ensuring the smooth operation, stability, and performance of our critical IT infrastructure that supports the delivery of our services to customers.
• Responsibilities:
• Lead and manage a team of Tier 2 engineers, providing coaching, mentorship, and performance management.
• Oversee the day-to-day operations of the IT production environment, including incident management, problem resolution, and change management.
• Implement and maintain best practices for IT service delivery, ensuring adherence to industry standards (e.g., ITIL).
• Drive continuous improvement initiatives within the IT production team, focusing on automation, efficiency, and service quality.
• Work collaboratively with other IT teams (Development, Network Operations, Security) to ensure seamless service delivery.
• Analyze IT infrastructure performance metrics and identify areas for optimization.
• Develop and maintain operational documentation, including playbooks and runbooks.
• Stay up-to-date on the latest IT infrastructure technologies and trends.
• Manage and prioritize the workload of the Tier 2 engineer team, ensuring timely resolution of incidents and service requests.
• Escalate critical issues to the appropriate teams for resolution.
• Report on the performance and health of the IT production environment to senior management.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
• Minimum 5 years of experience in IT production operations, including experience managing a team.
• Proven experience with IT service delivery methodologies (e.g., ITIL).
• In-depth knowledge of IT infrastructure technologies, including servers, storage, networking, and operating systems.
• Strong understanding of incident management, problem resolution, and change management processes.
• Excellent communication, collaboration, and leadership skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Excellent analytical and problem-solving skills.
• Experience working in an MSO environment (a plus).

Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.

Equal Employment Opportunity Statement:

Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Awards and Accolades:

• America's Most Honored Businesses (Top 10%)

• Awarded by USPAAC for Fastest Growing Business in the US

• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)

• Fastest 50 by NJ Biz (2020, 2019, 2020)

• INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)

• Top 100 by Dallas Business Journal (2020 and 2019)

• Proven Supplier of the Year by Workforce Logiq (2020 and 2019)

• 2019 Spirit of Alliance Award by Agile1

• 2018 Best of the Best Platinum Award by Agile1

• 2018 TechServe Alliance Excellence Awards Winner

• 2017 Best of the Best Gold Award by Agile1(Act1 Group)

Regards

Divyansh Srivastava

Sr. Account Manager

Office: (201) 340-8700 x 477| Cell: (201) 479 3334| Fax: (201) 221-8131| Email: divyansh@net2source.com