Position: IT Specialist-Technical Support (Mid Level)

Location: Torrance, CA 90501

Duration: 03 Months (Extendable)

Responsibilities:

• Troubleshoot user problems at the desktop. Knowledge of PC hardware, software and networking issues. Independently resolves hardware break-fix issues, network connectivity and application related questions for third party products.
• Escalates or perform server functions, particularly related to resolving issues at the desktop as well as TCP/IP connectivity and IP set-ups. Coordinates with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client.
• Assist Project Managers in the end to end process for destination moves and hardware/software upgrades. Includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration/distribution, UAT, on site resource management, technical training and Day One support.

Technical Support Specialist (Senior Level)

Job Duties:

• Evaluates system potential by testing compatibility of new programs with existing programs.
• Evaluates expansions or enhancements by studying work load and capacity of computer system.
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
• Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
• Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
• Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
• Performs and/or attends hardware/component factory acceptance testing.
• Places software into production by loading software into computer; entering necessary commands.
• Places hardware into production by establishing connections; entering necessary commands.
• Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
• Maintains system capability by testing computer components.
• Prepares reference for users by writing operating instructions.
• Maintains historical records by documenting hardware and software changes and revisions.
• Maintains client confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Technical Support Specialist (Senior Level) Skills and Qualifications:

Problem Solving, Presenting Technical Information, Process Improvement, Software Maintenance, Software Testing, Network Design and Implementation, Load Balancing and Scalability, Vendor Relationships, Software Performance Tuning, Network Performance Tuning, Database Performance Tuning