Location: Columbia, MO ***ONSITE***

10 month contract (could extend through 2027)

Required Skills:

• Provides assistance in using hardware and software. Performs help desk functions, such as answering and responding to user phone calls.
• Experience providing direct end-user support for the applications being supported, including both telephone help desk support and on-site assistance to users.
• Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
• Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
• Prior experience in automated litigation support preferred. or word processing, spreadsheet, presentation, and graphics packages applications.
• Installs and troubleshoots litigations support packages on user desktops
• Experience with client office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems.
• Excellent oral and written communications skills required.
• Pleasant telephone manner important. Undergraduate degree valued.
• Audience may include attorneys, paralegals, Government Case Managers, client agency staff, and/or other Contractor employees.
• Provides a wide variety of technical support services to coordinate teleconferences and distance learning activities to effectively deliver legal training using electronic and/or telecommunications media.
• Assists users with various IT related troubles.
• Assists in the configuration, installation, and maintain hardware and software.
• Assist in the planning and delivery of customer support services at the point of computer user/specialist interface, including installation, configuration, troubleshooting, customer assistance, and/or training.
• Actively using trouble tickets to follow issues.
• Tracking IT equipment.
• Training client users.