172 Product Support Specialist Jobs in Atlanta, GA
netPolarity, Inc. is Hiring a Product Support Specialist Near Atlanta, GA
Title: Customer Care Analyst
Location: Atlanta (hybrid), GA
Duration: 6 months
JOB DESCRIPTION:
• Customer support analysts provide assistance to customers to help them overcome issues related to products or services provided by the company.
• Analysts often work with technical inquiries and help customers to overcome these difficulties.
• Customer support analysts often guide customers through self-help methods with the aid of resources and documentation. When protocol has been followed and the issue cannot be resolved, the analyst may need to find an alternative solution.
• They may also monitor, document, and follow-up on these processes to ensure that customers are satisfied.
• Patience is important in this position, as customers sometimes frustrated with the problems they are facing, and it may be necessary to communicate with customers by phone, chat, or e-mail, and sometimes a combination of these.
Salesforce experience is a plus
Preferred Skills: Customer Support
Job Summary
Contractor
Business Services
$65k-88k (estimate)
06/21/2024
07/19/2024
netpolarity.com
CAMPBELL, CA
200 - 500
2000
Private
HAIXIA ZHANG
$50M - $200M
Business Services
Related Companies
About netPolarity, Inc.
netPolarity is a supplier of workforce procurement solutions.
The job skills required for Product Support Specialist include Customer Support, Salesforce, etc. Having related job skills and expertise will give you an advantage when applying to be a Product Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Product Support Specialist positions, which can be used as a reference in future career path planning. As a Product Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Specialist. You can explore the career advancement for a Product Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Product Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Product Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Product Support Specialist job description and responsibilities
Product support specialists work as part of the technical team to create optimum customer satisfaction, leading to long term relationships.
02/21/2022: Laramie, WY
Sometimes product support specialists also do training sessions, assist with product launches, or complete support on-site.
01/25/2022: Worcester, MA
Develop knowledge bases and FAQs for product support activities.
01/24/2022: Las Vegas, NV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Product Support Specialist jobs
Use tools that boost speed and efficiency.
02/07/2022: Montgomery, AL
Measure and analyze customer feedback.
01/21/2022: Killeen, TX
Listen, understand and take action.
03/08/2022: Pensacola, FL
Step 3: View the best colleges and universities for Product Support Specialist.
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