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This is a 100% on-site position, as this is a hands-on technical support role. Schedule will be Mon-Fri 9am-5pm.
WHAT YOU LL BE DOING:
Providing first level triage and technical support to employees through tickets and in-person
Analyzing technician (peer) workflows to identify areas of improvement and optimization
Identifying technician workflows which do not have supporting process documentation
Assisting the IT team with system provisioning and device refresh/replacements.
Documentation writing
Physical and Virtual asset stockroom maintenance
Supporting IT project goals
Helping to set up devices or mobile accessories
Communicating status updates with internal clients
Ensuring that requests are being prioritized and closed in a timely manner
Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support
Learning and adhering to company policies and procedures regarding IT security and data privacy
Engage in knowledge-sharing sessions and training to enhance technical skills.
PREFERRED QUALIFICATIONS:
Basic understanding of Windows troubleshooting
Android/iOS familiarity
Customer-oriented mindset
Ability to take clear notes to capture problems correctly
A general understanding of MacOS would be helpful but is not required
WHAT WOULD SET YOU APART:
PowerShell or command line (CLI) familiarity
CompTIA A certification
Familiarity with networking concepts (DNS, LAN, WAN)
WHO WE RE LOOKING FOR:
Someone who can comfortably navigate a PC to perform basic troubleshooting
People who can patiently take the time to understand an issue in order to properly document it
Candidates who have an interest in technology and who work well in a customer-facing role
Good communication skills, both verbal and written, for assisting users and documenting issues
Ability to work in a team and learn from others
Patience and a customer-focused attitude to help non-technical users
Students pursuing a degree related to technology such as Management Information Systems, Business Technology Management, or Information Technology, ideal but not required.
Full Time
$63k-78k (estimate)
07/03/2024
09/02/2024
netwoven.com
Milpitas, CA
100 - 200
The job skills required for Desktop Support include Troubleshooting, IT Support, Technical Support, Networking, Communication Skills, WAN, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
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With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
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They often deal with clients who are having trouble with their systems, which can frustrate customers.
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Responsibility includes installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
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Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
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Monitor day to day computer performance.
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Understand the customer’s grasp of technology.
02/06/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Desktop Support.