Responsibilities

• Provide first and second-level support of the platform, troubleshoot and resolve problems, document, and implement corrections and enhancements
• Continually improve the internal team processes around environment support, CICD, performance management, and problem mitigation
• Work effectively within a collaborative team. Manage tasks independently while reporting progress and challenges to the project team. Leverage team guidance and feedback from inception to deployment.
• Support and enhance Identity Management features:
• Identify areas of improvement for existing processes
• Gather requirements in terms of user stories or use cases
• Provide meaningful estimates in terms of effort, timing, and integration
• Adopt industry best practices, and identify areas for the team to excel
• Verify features through functional, load, integration, regression, and user acceptance testing

Experience

• 3-5 years Brainwave GRC Analytics experience
• Implementation, upgrade, and enhancement of the base product beyond simple use cases
• Administration, troubleshooting, debugging, performance management, development and enhancement
• Setup and maintain data extraction from various endpoints (e.g. JDBC, REST)
• Create custom dashboards based on the customer requirement
• Administrate and support Remediation Management Strategy
• Handle large dataset including classifying and reconciling accounts/access to identities.
• Track record of supporting a large Production deployment of Brainwave GRC Analytics tracking issues, seeking resolution, and providing root cause analysis
• Excellent written and verbal communication skills when working with other teams, providing feature documentation, and providing product demonstrations to larger audiences

Desirable

Proficiency in the following

• Azure DevOps
• Tomcat
• Powershell
• SSO Configuration
• Splunk
• MS SQL Server