Announcement Number: 47513 Open to all qualified persons. Posted 05/29/2024 Close Date: 06/12/2024 Recruiter:
JON TERRAZAS
Phone: (775)684-0116
Email: j.terrazas@admin.nv.gov Applications accepted for another 9 Days 6 Hrs 54 Mins
The Position
Information Technology (IT) Professionals analyze, develop, implement, maintain, and modify computer operations, systems, networks, databases, applications, and/or information security. Incumbents may perform duties in one or more IT specialization areas depending on the needs of the agency.
Under general direction, incumbents perform advanced journey level duties and may train, supervise, and evaluate the performance of subordinate staff and/or serve as a project leader as assigned. Incumbents may function as a unit leader to include directing the activities of a branch IT support unit, overseeing projects of limited scope, and coordinating activities with other work groups. This is a supervisory level for Computer Operations. The Welfare and Supportive Services Division (DWSS) is seeking a highly motivated and technically proficient individual to serve as a Supervisor for the Desktop and IT Support team in our field offices. As the Supervisor of Desktop and IT Support, you will be responsible for managing and leading a team of support technicians in our field offices. Your primary duties include to lead and mentor a team of IT support technicians, providing guidance and fostering a collaborative work environment to ensure that they deliver exceptional support services.
Oversee the deployment, maintenance, and troubleshooting of desktops, laptops, and peripherals for field office staff. Ensure that all equipment is up to date, secure, and performing optimally. Provide efficient and effective technical support to field office employees, addressing hardware and software issues, network connectivity problems, and assisting with software installations. Maintain accurate inventory records for all IT equipment and supplies in the field offices. Ensure that equipment is properly tracked, allocated, and disposed of as needed. Collaborate with the IT security team to enforce security protocols and best practices, ensuring the confidentiality, integrity, and availability of field office data and systems. Create and update documentation related to IT procedures, troubleshooting guides, and knowledge base articles to facilitate efficient support services. Interface with external vendors to procure IT equipment and services as necessary. Ensure vendor performance aligns with service level agreements. Monitor service levels and user satisfaction, implement improvement strategies, and conduct regular assessments of support operations. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***
To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/
To QualifyIn order to be qualified, you must meet the following requirements:
QualificationsEducation and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in computer science, management information systems, or closely related field and three years of professional IT experience relevant to the duties of the position which may include computer operations, systems administration, network administration, database administration, applications analysis and development, and/or information security, one year of which was at the journey level; OR one year of relevant experience as an IT Professional II in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements Some positions require work on evenings, weekends, and/or holidays Additional Position Criteria A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. A valid driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continuing employment. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following:
Division of Human Resource Management: http://hr.nv.gov
Public Employees Retirement System: http://www.nvpers.org
Public Employees Benefits Program: http://pebp.state.nv.us
More Benefits Information: http://nvjobs.nv.gov/Applicants/EB
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Email Direct Inquiries or Correspondence to: Division of Human Resource Management
Northern Nevada
515 East Musser Street,
First Floor
Carson City, Nevada 89701-4204