Announcement Number: 47511 Open to all qualified persons. Posted 05/24/2024 Close Date: 06/07/2024 Recruiter:
MELISSA PONTILLO
Email: mpontillo@admin.nv.gov Applications accepted for another 6 Days 18 Hrs 47 Mins
The Position
Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations.
Incumbents possess a degree of knowledge and proficiency sufficient to perform work independently with little or no additional training. The incumbent will be an integral member of the Office support team which is responsible for upgrading, troubleshooting, repairing, or replacing software and hardware components on workstations such as adding memory, swapping hard disk drives and monitors; attaching peripherals; and configuring and installing desktop applications for optimum performance; configuration of user accounts email accounts, interviewing users to identify needs and resolve workstation issues; assisting users by troubleshooting and resolving help requests as well as providing introductory and ongoing training to workstation users; participating in the research of hardware and software components for procurement according to agency policies and procedures, evaluating products in terms of agency needs, and making purchase recommendations to management.
In addition, they will aid other teams in IT as necessary and appropriate, as an example you may provide direct support to Telco systems when instructed by the Telco team. The incumbent must be able to use imaging software to configure workstations; install and test new and recycled workstations; install approved application software on client computers; complete all required transfer/delivery documents; make appropriate changes, get signatures and deliver documents to assigned inventory staff; respond to help desk calls and resolve problems as assigned; review Help Desk log daily and annotate with resolutions to Help tickets; install, test and replace hardware as required on client computers; contact vendors for hardware or software support as required; and assist in periodic IT equipment inventories. Good customer service skills are required, as well as the ability to communicate with technical and non-technical personnel clearly and effectively. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***
To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/
To QualifyIn order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and two years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR one year of relevant experience as an IT Technician IV in Nevada State service; OR an equivalent combination of education and experience. Special Requirements Working evenings, weekends, and/or holidays is required. A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. Requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment. Additional Position Criteria Applicants must be authorized to work for ANY employer in the U.S. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
The following additional questions are part of this Recruitment

• Describe your experience using tools to manage support tickets, including examples of the tools you have used.
• Describe your experience with imaging software, including the tools and software used.

INFORMATIONAL LINKS For more information about state employment, visit the following:
Division of Human Resource Management: http://hr.nv.gov
Public Employees Retirement System: http://www.nvpers.org
Public Employees Benefits Program: http://pebp.state.nv.us
More Benefits Information: http://nvjobs.nv.gov/Applicants/EB
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Email Direct Inquiries or Correspondence to: Division of Human Resource Management
Northern Nevada
515 East Musser Street,
First Floor
Carson City, Nevada 89701-4204