THE ORGANIZATION

New 42 catalyzes the power of performing arts to spark new perspectives, incubate new works and create new opportunities for us all. Through the nonprofit’s signature projects — New Victory Theater (New York City’s premier theater for kids and families) and New 42 Studios (“Broadway’s secret laboratory”) — New 42 makes extraordinary performing arts a vital part of everyone’s life, from the earliest years onward.

We believe that representation matters both on the stage and behind the scenes and seek employees who feel the same. We also know that creative people often come with non-traditional resumes and experience; if you believe you’d be a great fit here, please don’t count yourself out—we want to hear from you! Read more below on how to apply.

THE POSITION

New 42 seeks a full-time IT Systems Administrator, who will be responsible for providing support to end users by installing and assisting with the operations of their workstations (Windows and Mac), business applications and related equipment. He/she should have experience working in a cloud-oriented environment, maintaining Windows Servers, and administering various windows-based services.

PRIMARY DUTIES AND RESPONSIBILITIES

• Serve as the primary contact to support internal company, end users, and IT operations.
• Install, train, maintain, troubleshoot, and repair desktop technology hardware and software (Windows & Mac Environments).
• Supporting remote employees with remote access tools/VPN
• Provision Windows systems - install software (security, application), hardware drivers as required by end user.
• Respond to incidents within SLA or within a timely manner with an appropriate level of urgency, and follow up with customers on all issues
• Escalate incidents and questions to Director of IT, Cyber Security, and Infrastructure
• Disconnect, move, and reconnect desktop technology hardware for single us er, multi-user, and office moves
• Administer and maintain Server infrastructure components, Primary and Secondary domain controller, Pinter Server, and Security Server
• Install, maintain, and troubleshoot office telephony system
• Administer Windows Active Directory and Google Apps – create/terminate users accounts
• Manage and maintain cloud-based workstation and server management platform (Microsoft Intune soon to be Microsoft Endpoint Manager).
• Maintain accurate hardware and software records for corporate assets
• Assist with the procurement of hardware and software
• Contribute to the improvement and enhancement of processes and procedures
• Actively engage and participate in ongoing Equity, Diversity, and Inclusion work within the organization, including the centering of anti-oppressive practices within the Information Technology department for the advancement of New 42 as an anti-racist organization.

ESSENTIAL KNOWLEDGE AND QUALIFICATIONS

Bachelor’s degree in Computer Science, engineering or a related field required. Experience can be substituted for Education.

3-5 years technical experience in small to medium environments.

Technical experience in Cloud platforms (AWS, Microsoft Azure, Microsoft 365, Google Workspace).

Ability to work within a team environment.

Excellent written and verbal communication skills.

Strong organizational skills and attention to detail.

Ability to prioritize and manage multiple projects at the same time.

Customer service/help desk experience.

Ability to collaborate and work with others.

Occasional evening and weekend work may be required.

Ability to lift up to 50 pounds.

Multilingualism a plus.

Experience with Zoho products (Service Desk Plus, AD Manager Plus, and AD Self Service Plus) a plus.

Experience with Apple device management (Jamf or Kandji)

Microsoft Certified: Azure Administrator Associate a plus

Microsoft Certified Solutions Expert (MCSE) a plus

CompTIA Server a plus

CompTIA Security a plus

WHY SHOULD I APPLY?

Be a part of this leading non-profit performing arts organization that is committed to empowering young people, artists, and educators through the performing arts. In addition to a competitive salary, New 42 offers a strong employee benefit package which includes comprehensive Health Insurance, Flexible Spending Account, 403B Retirement Plan, Employee Pension, and Paid Time Off.

New 42 is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: New 42 is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, predisposition or carrier status, disability, age, military or veteran status, or any other status protected by applicable law.

New 42 is committed to anti-oppressive practices in all departmental business processes; we aim to prioritize and advance as an anti-racist and anti-oppressive organization.

Accessibility Needs

Any applicants needing accommodations for accessibility purposes; please don't

hesitate to let us know what you need.