Description: The Outbound Customer Service Representative is responsible for reaching out to potential customers to provide information regarding units and floor plans, answer questions, and setup touring appointments. This role requires a proactive approach to customer engagement and aims to build positive relationships with prospects, enhance their satisfaction, and our newest properties. Requirements: Key Responsibilities: Customer Outreach: Initiate outbound calls to prospects to provide information, follow up on previous interactions, and gather feedback. Product Knowledge: Maintain a thorough understanding of the company's products, services, and promotions to effectively communicate with prospects. Issue Resolution: Address prospect inquiries and concerns promptly and professionally, ensuring a high level of satisfaction. Sales Support: Identify potential rental opportunities during prospect interactions and refer these leads to the onsite team as appropriate. Documentation: Accurately record customer interactions, and feedback in the company's CRM system. Follow-Up: Schedule follow-up calls with prospects to ensure their questions have been answered and to assess their satisfaction with the services provided. Team Collaboration: Work closely with other team members and departments to ensure seamless customer service and to resolve any issues that may arise. Qualifications: Education: High school diploma or equivalent; some college coursework preferred. Experience: Previous experience in customer service, call center, or a related field. Communication Skills: Excellent verbal and written communication skills, with a friendly and professional demeanor. Problem-Solving: Strong problem-solving skills and the ability to think quickly and adapt to changing situations. Technology Proficiency: Familiarity with CRM systems and basic computer skills, including proficiency in Microsoft Office. Time Management: Ability to manage time effectively, prioritize tasks, and handle multiple responsibilities simultaneously. Team Player: Ability to work well in a team environment and collaborate with colleagues. Preferred Qualifications: Experience in outbound calling. Bilingual abilities are a plus. Knowledge of the multifamily industry. Working Conditions: This position is hybrid between our corporate office and a remote work setting. Benefits: Health, dental, and vision insurance. Paid time off and holiday pay. Opportunities for professional development and career advancement PId6fe3588a953-31181-34755584