Summary: We're looking to add a Service Advisor to our Service Department at New Brighton Ford. An ideal candidate will have previous experience working in Automotive Service Sales, Retail, Customer Service, or similar fields. Previous experience in a dealership setting is preferred, but it not required as we are willing to train the right candidate who is willing to work in a fast-paced environment, has strong interpersonal and time management skills.

Pay: $60,000 - $100,00 per year

What We Offer 

• Medical, Dental & Vision Insurance 
• 401K Plan
• Paid time off and vacation
• Short/Long Term Disability
• Growth opportunities 
• Paid Training
• Employee vehicle purchase plans
• Health and wellness 
• Discounts on products and services

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Oversee the customers vehicle while it is in for service.
• Provide concierge support for all owner inquiries, whether phone or in person to ensure that the customers visit was world class.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

About Us: At Saxon Auto Group we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Saxon Auto Group is absolutely critical to its success. Our promise is to keep delivering the same fantastic service and value that our community has come to expect from our dealership through the years.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.