Position: Service Supervisor

Category: Non-Exempt

Supervisor: Community Manager

Hours: Typical range of hours is based on the community needs and may require weekends and after hour emergency services. Workdays may be adjusted based on community needs. Full Time: 5 days per week, 8 hours per day (average 40 hours).

PhysicalDemands: Medium work (exerting 50 lbs. of force occasionally), climbing, balancing, stooping, kneeling, crouching, crawling, reaching, walking, pushing, pulling, lifting, talking, hearing.Visual acuity to operate hand tools. Subject to weather.

Drug Screens: Pre-employment, post injury, reasonable suspicion, and possible random screens.

Have you ever wanted to run a Command Post? Sending out troops to save the day? As our Service Supervisor you’ll be managing an intricate compound of beautiful, apartment communities and several of our amazing technicians. The Goal? Making sure perfectly manicured lawns, gardens and operating facilities surround our stunning resident homes and keep their hi-tech appliances running smooth. It is a big job. Are you the one to take it on?

General Summary of Associate Responsibility:

• To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Community Manager.

Preferred Knowledge / Experience / Ability:

• A high school diploma or equivalent and professional knowledge of business discipline are required.
• HVAC/R certification Preferred.
• Ability to follow detailed oral/written instructions.
• Leader who consistently delivers SUPERIOR Customer service.
• Independent operator with the ability to independently establish priorities, manage time effectively, and fulfill assigned objectives and projects.
• Problem solver with the ability to respond to and resolve unexpected issues and handle priority changes in a fast-moving, fluid environment.
• Team player with good verbal and written communication skills, strong organization skills, and ability to work well with onsite staff, customers, supervisors, corporate office associates and vendors.
• Must be able to effectively communicate, comprehend, speak, and read in English. Bi-lingual candidates are encouraged to apply.
• Ability to track and inventory material and parts.
• Ability to lift/exert 50 lbs. of force, with chemicals.
• Intermediate level math skills necessary to add, subtract, multiply, divide, decimals, fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting.
• Must be available for emergency calls nights and weekends as needed.
• Demonstrated proficiency in Outlook, Excel, Word, and internet.
• Ability to evaluate and fulfill community common area and amenity needs, attention to detail and dedication to maintain the community.

Responsibilities:

• 
  Residential Standards:

• To provide assistance by performing general maintenance duties, to include:
• Handles “on call" duties whenever needed.
• Responsible for unsupervised, timely completion of occupied apartment service requests in accordance with predefined company and property standards.
• Responsible for all aspects of maintenance of the property, including resident satisfaction and contribution to property occupancy goals.
• Participates in preventive maintenance programs and ongoing maintenance and repair of all mechanical systems of the property, to preserve and maintain the asset.
• Keeping the grounds and common areas clean at all times.

• Perform other related duties and responsibilities, as assigned.
• Ensure all safety precautions are followed while performing tasks.
• Be courteous and pleasant to residents ensuring 5-star service.

• 
  Community Inspections and Quality Assurance Review

• New Construction walks as needed.
• Walk with landscapers monthly ensuring top notch curb appeal.
• Quarterly trash shoot inspections if applicable.
• Annual walk with construction/management.
• Prepares for HUD inspections.

• 
  Financial Performance

• Assists with bidding for new contracts.
• Ensures completion of annual capital expense projects.
• Maintains vendor/contractor relationships.
• Implements strategies for decreasing maintenance related costs.

New Earth Residential offers a competitive compensation package including monthly and quarterly bonuses, 401K, health, vision, dental and life insurance, and a discounted rent program.

I acknowledge that I can perform the essential functions listed above for the Service Supervisor position without any accommodations.

Welcome aboard! We're thrilled to introduce you to the Urban Village Program, where everyone plays a pivotal role in nurturing vibrant and sustainable communities.

Who are we? Urban Village is a unique platform that allows the residents to connect, engage, and socialize.

What makes us different? Residents benefit from our premier social impact program at no additional cost. Residents engage with the program through events and activities, partnerships with meaningful third-party resources, community-based leadership opportunities, and placemaking.

Here's what you'll be up to:

• Building Community:
  • Work closely with your Program Coordinator to spread the word by distributing and displaying our latest monthly Urban Village Newsletter throughout the community.
  • Engage with residents, fueling excitement about upcoming events and fostering a strong sense of community participation.
• Enhancing Environments:
  • Champion the use of garden boxes and beehives within your community (if applicable), promoting a greener, more sustainable environment.
  • Roll up your sleeves and join us at our annual Impact Day, where we tackle community enhancement projects together.
• Channeling Resources:
  • Forge connections with vendors and potential partners, establishing communication channels to support our community's needs.
  • Keep your Program Coordinator in the loop by sharing relevant information and contact details for potential collaborations.
• Building Leaders:
  • Educate residents about the program and inspire their involvement as resident facilitators, empowering them to take on leadership roles.
  • Guide interested residents through the sign-up process, nurturing the next generation of community leaders.

Your dedication to these responsibilities will be instrumental in driving the success and longevity of The Urban Village Program. Get ready to make a meaningful impact and join us on this exciting journey! Learn more about our program here.