Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with reservations and ensure accurate booking information
- Maintain cleanliness and organization at the front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

Qualifications:
- Previous experience in guest relations or customer service is preferred
- Familiarity with phone systems and hotel management software is a plus
- Excellent phone etiquette and strong communication skills
- Bilingual or multilingual abilities are highly desirable
- Strong problem-solving skills and ability to handle difficult situations with patience and professionalism
- Ability to work flexible hours, including evenings, weekends, and holidays
- Attention to detail and ability to multitask effectively in a fast-paced environment
- Must be legally eligible to work in [Location]

We offer competitive pay rates along with opportunities for career growth within our organization. If you are passionate about providing exceptional customer service in the hospitality industry, we encourage you to apply for the position of Front Desk Agent.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overnight shift

Work setting:

• In-person

Work Location: In person