New England Life Care (NELC) is one of the fastest growing home infusion therapy companies in New England and is the region’s only non-profit home infusion provider. NELC is a hospital collaborative serving more than 70 hospital systems in Maine, New Hampshire, and Massachusetts. NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service. Like our owner hospitals, NELC provides patient focused care.
New England Life Care has and continues to build a diverse, inclusive, and authentic workplace, so if you’re energized by this opportunity, but your experience doesn’t support every qualification in the job posting, we encourage you to apply! You still may be the person we are looking for!
New England Life Care currently has an Operations and Materials Manager opening in Scarborough, Maine.This is a salaried, exempt position. The ideal candidates for this position has excellent interpersonal skills, communicates in a way that elicits the best performance from their employees, and knows how to empower their employees to work independently.
SummaryThe person in this position is responsible for facility management, warehouse operations, receiving and inventory control, asset management, patient delivery logistics, and patient order processing management.
Benefits

• Health Insurance
• Dental insurance
• Vision insurance
• Generous employer-matched 403(b) savings program
• Company paid: Life insurance, Short- and long-term disability insurance
• Discretionary / Unlimited Paid time off
• And much more!

Primary Responsibilities

• Ensures departmental compliance with all NELC policies and procedures, federal, state and Joint Commission regulations/standards.
• Ensures compliance with all company and regulatory documentation requirements which includes but is not limited to comprehensive documentation of drug and equipment procurement, performance improvement activity documentation, and human resources records documentation.
• Effectively collaborates with clinical team members in the evaluation of the appropriateness of therapy for patients referred to NELC encouraging materials staff to share any observations / concerns related to the patient’s home therapy requirements.
• Guarantees that all patient delivery services are provided in a professional, safe, and cost-effective manner ensuring a high level of customer satisfaction.
• Provides appropriate guidance and supervision of operations and materials staff in the management of supply, drug and equipment inventory and the timely delivery of products to patients.
• Ensures department is appropriately staffed to fulfill role in NELC service program.
• Oversees and when necessary, participates in coordination and delivery of patient products / equipment.
• Ensures adequate levels of drugs, supplies and equipment are always available.
• Ensures that all patient equipment is maintained according to manufacturer’s guidelines.
• Completes appropriate follow-up to ensure timely receipt of product.
• Ensures that all invoices are reviewed for accuracy, coded appropriately, and submitted to Accounts Payable in a timely manner for payment.
• Participates in the Product Selection and acts as a resource in the review and selection of new products / equipment through the utilization of appropriate resources.
• Works with the Director of Regional Operations and Materials in the establishment of vendor contracts for equipment procurement and the acquisition of capital equipment as required.
• Assures the proper handling and crediting of returned goods.
• Ensures that the branch facility is always properly maintained within required regulatory guidelines.
• Ensures that all company vehicles are maintained according to manufacturer’s guidelines.

Requirements

• Associate Degree in Business Administration or equivalent experience required.
• Two years management/supervisory experience preferred.
• One year minimum purchasing experience in healthcare setting preferred.
• Knowledge of HIPAA Privacy and Security regulations.
• Knowledge of the Joint Commission, federal and state regulations that impact department preferred.
• Valid driver’s license required.
• Excellent driving record required
• Certification/Licensure as Pharmacy Technician as required by state specific Board of Pharmacy regulations.

Preferred Skills

• Demonstrated leadership skills required.
• Excellent interpersonal skills required.
• Excellent organizational skills required.
• Ability to define problems, collect / analyze data, establish facts and draw valid conclusions required.
• Ability to communicate effectively with all customers and at all levels of the NELC organization verbally and in writing required.
• Ability to work independently as well as being a part of a team required.
• Ability to participate in On Call rotation for Materials Management and administration.
• Dependability in attendance and job performance required.
• Working / practical knowledge of microcomputer systems including patient documentation and supply inventory systems, and Microsoft Office (Word, Excel, Outlook).
• Ability to read, write and speak English fluently required.

EOE