5 Security Support Engineer Jobs in West Chester, PA
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Security Support Engineer
$85k-113k (estimate)
Full Time
2 Weeks Ago
New Era Technology Inc. is Hiring a Security Support Engineer Near West Chester, PA
DescriptionGreat BenefitsMedicalDentalVision401K with a match28 paid days off including company holidays5 different Flexible Spending account optionsNew Era Technology is a global technology solutions provider with 4,500 employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.
We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.
Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.
New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.
We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.
SummaryThe Security Support Engineer is responsible for providing technical assistance to New Era Technology clients and facilitate resolution to various support issues. These services may include consulting, on-site or remote troubleshooting, and support for clients with various network technologies, installation and integration, migration services.? The Systems Engineer must demonstrate superior proficiency in the performance of these services.? Dedication to quality and customer satisfaction are critical success factors for this position.
Primary Duties
WORK ENVIRONMENT: Remote
Hours: Full time position. Working hours Monday – Friday 8:30 am – 5:30 pm EST
TRAVEL: Up to 5% travel locally when required
QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Physical Demands
In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This role offers full remote flexibility and a compensation of $30 -$35/hr.
We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.
Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.
New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.
We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.
SummaryThe Security Support Engineer is responsible for providing technical assistance to New Era Technology clients and facilitate resolution to various support issues. These services may include consulting, on-site or remote troubleshooting, and support for clients with various network technologies, installation and integration, migration services.? The Systems Engineer must demonstrate superior proficiency in the performance of these services.? Dedication to quality and customer satisfaction are critical success factors for this position.
Primary Duties
- Customer Satisfaction through the delivery of world class Support Services.
- Dedicated to always providing exceptional customer service.
- Problem-solving and resolution of support issues and escalating where appropriate.
- Optimizing productivity while assigned to customer tickets or projects.
- Ability to prioritize work through ticket and project status.
- Occasional on-site to nearby customers (less than 5%).
- Occasional on-call responsibility/rotation.
- Participation in process improvement initiatives.
- Documentation skills for customer environments.
- Provide Support within our Security environments, as well as learn and grow within other domains
- Understanding of technical aspects of Security Related Networks and the operation of Cloud and/or On-Prem Security Systems, not limited to, cameras, access controls, servers, alarms, and other system.
- Security system related equipment. Ability to provide some troubleshooting of networks which facilitate these Security Systems working properly.
- Soft Skills: strong customer interfacing skills (verbal, social, written); strong communicator; problem solver; good interpersonal skills; demonstrates flexibility, adaptability, and resourcefulness. good organizational skills· Possess solid computer skills and knowledge of Microsoft Office REQUIRED EDUCATION and EXPERIENCE:
- Associate or technical degree or equivalent work experience required.
- Previous call center or service desk experience preferred; 3-4 years’ experience in a customer service role.
- Previous experience in Access Control and Camera Systems.
- Preferred experience with Brivo, ExacqVision, Avigilon, Open Eye Networks, Ava Aware and Open Path.
- Previous experience with troubleshooting and understanding Security related Networks and Network Gear (i.e. Switches, Firewalls, Routers, Servers and etc.) QUALIFICATIONS:
- Knowledge and experience with some of the following, Brivo, ExacqVision, Avigilon, Open Eye Networks, Ava Aware and Open Path.
- Knowledge and experience with Networking Devices and Security related Networks· Experience with Programming/Troubleshooting Intrusion/Alarm systems.
- Experience with using remote software to connect to and navigate servers.
WORK ENVIRONMENT: Remote
Hours: Full time position. Working hours Monday – Friday 8:30 am – 5:30 pm EST
TRAVEL: Up to 5% travel locally when required
QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Physical Demands
- Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
- Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
- Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.
In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This role offers full remote flexibility and a compensation of $30 -$35/hr.
Job Summary
JOB TYPE
Full Time
SALARY
$85k-113k (estimate)
POST DATE
08/22/2024
EXPIRATION DATE
09/18/2024
WEBSITE
nh-newera.com
HEADQUARTERS
Manchester, NH
SIZE
<25
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