Special Projects Coordinator

Job Title: Special Projects Coordinator

Location: Albuquerque, NM, Hybrid

Reports to: Chief Experience Officer

Prepared Date: 12/12/24

Approved Date: 01/2/25

Summary:

A special projects coordinator plans, organizes, and monitors projects, programs, and events. They may also be responsible for documenting and filing records. Some responsibilities of a special project's coordinator include:

• Planning: Developing project plans, milestones, and timelines
• Organizing: Coordinating special events, including logistics, volunteers, and fundraising
• Communicating: Meeting with stakeholders to set expectations, communicating project status, and facilitating meetings
• Monitoring: Tracking project progress and identifying risks and developing strategies to mitigate them
• Documenting: Assisting with record retention and disposition, developing procedures, , and maintaining official records
• Collaborating: Working with staff, key business lines, and stakeholders
• Reporting: Providing periodic reports on project status

Special projects coordinators need strong interpersonal, communication, writing, and project management skills. They may also need to be able to multitask, stay organized, and manage variable deadlines.

Supervisory Responsibilities: None

Essential Duties and Responsibilities: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)

• Oversee broker/assistor testing, training and schedule of the roll out of a new IT system and contact center services.
• Listen to feedback and must be able to have constructive and professional conversations.
• Must be a good communicator, whether written or oral.
• Must have excellent time management
• Must keep close tracking of the rollout schedule and any deviation in the plan
• Must become a subject matter expert in the new health plan selection and enrollment system, including the broker, agency and consumer portals.
• Must be able to make frontline decisions and know when to escalate questions or concerns.
• Will be responsible for creating materials as part of the certification training for the GI system.
• Expected to have excellent collaboration and team member skills for working with both the BeWell team and the enrollment technology vendor team.
• Responsible for leading and/or facilitating meetings, training sessions, and educational materials.

Non-Essential Duties:

• Work with the communications and experience teams to draft broker text communication and other special communications as part of this project.
• Other duties as assigned

Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

•  3 years’ experience in project management
• Proficiency in any LMS system, M365 and other management software programs
• Strong written and oral communication skills
• Excellent multitasking skills
• Ability to work under pressure with minimal supervision
• Excellent problem-solving skills
• Detail-oriented and highly organized
• Bachelor's degree in either business, project management, communications or a related field.

Preferred Qualifications:

• 5 years’ experience in project management
• Experience in training module creation and execution
• 2 years’ leading a team and/or supervision
• Examples of proven success overseeing special projects

Knowledge, Skills and Abilities:

• Excellent written and verbal communications skills and the ability to handle sensitive and confidential situations, providing guidance and documentation.
• Demonstrated experience in the health insurance industry with a customer focus.
• Experience in working in a team-oriented, collaborative environment with the ability to work with cross-functional teams.
• Demonstrated ability to rapidly adapt and respond to changes in environment and shifting priorities.
• Ability to effectively communicate technical information to non-technical staff, clients, and brokers/assisters in an advisory context.
• Ability to maintain a positive image and reputation for BeWell with key constituents and stakeholders, including Carriers, Brokers, Enrollment Counselors, Community Partners, and small businesses.
• Strong interpersonal and relationship building skills with a proven ability to build and maintain positive, effective relationships.
• Effective influential leader with excellent judgment.
• Demonstrated ability to exercise diplomacy.
• Effective problem-solver with the ability to develop and advance alternative solutions.
• Ability to work in a team-oriented environment and effectively communicate both verbally and in writing.
• Ability to effectively report on the status and implementation of projects to senior management.
• Proficiency in Microsoft Office Suite; Microsoft Word; Microsoft PowerPoint; Microsoft Excel and internet software.
• Basic operation of a workstation (turning on/off, knowledge of basic functions and components).
• Proficiency in Microsoft 365, including but not limited to SharePoint, OneDrive, and Forms.
• Proficiency in Zoom and other virtual communications tools
• Computer-related problem-solving skills through the use of available trainings and help desk.
• A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers.

Diversity:

• Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics:

• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values and all principles of confidentiality. This position has access to sensitive information any breach of these principles may be ground for termination.

Physical Demands:

• While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
• Position may require travel and work outside of regular business hours, including nights and weekends.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

We participate in the E-Verify Employment Verification Program.

Job Type: Full-time

Pay: $61,000.00 - $91,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $61,000 - $91,000