Position Title: Case Mgr,Student Assistance

Employee Classification: Case Mgr,Student Assistance

College/Division: Student Success & Enroll Management

Department: 440510-STUDENT SUCCESS & ENROLL MANAGEMENT

Internal or External Search: External - Open to all applicants

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate: $43,909 target entry to commensurate with qualifications.

Appointment Full-time Equivalency: 1.0

Exempt or Non-Exempt: Exempt

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Classification Summary:The Student Assistant Case Manager assists students who may be in distress or managing extenuating circumstances. The Case Manager provides a continuum of case management for Student Assistance Services cases including assessment, planning, collaboration, implementation, monitoring, follow-up, and evaluating multi-faceted, potentially high-risk, and complex situations.

Classification Standard Duties:Provide a continuum of case management for Student Assistance Services cases including assessment, planning, collaboration, implementation, monitoring, follow-up, and evaluating multi-faceted, potentially high-risk, and complex situations. Respond to communications from concerned campus and community members regarding new and existing reports. Gather and report relevant information on cases by conducting interviews, searching electronic databases, and searching social media sites. Meet with students and otherwise engage with them through various means to evaluate issues of concern and to provide information, guidance, and support as appropriate to the situation. Utilize current CARE and NaBITA’s risk rubric to identify concerning behavior and implement appropriate interventions. Document actions taken for current cases. Track trends or changes in student behavior and assess for ongoing interventions. Assist students with social service needs including referral to campus and community resources. Effectively collaborate and coordinate with other University personnel, healthcare providers, public safety officers, government agencies, and family members when responding to students in distress. Understand, apply, and communicate applicable University policies (e.g., withdrawals, leaves of absence, student rights, etc.) with students and other stakeholders. Participate in outreach efforts to the University community regarding student behavioral issues, intervention strategies, and current national/institutional trends and best practices in behavioral intervention. Contribute to relevant sections of the annual reports, and present requested data (e.g., trends, gaps in service, etc.) to University stakeholders. Ensure that information management procedures comply with federal and state requirements and University policies ( FERPA, Clery, TIX, etc.). Performs other related duties as assigned.

Required Education, Experience, Certification/License, Equivalency
Required Education: Bachelor's degree in a related field.; Required Experience: Four (4) years of professional experience related to the standard duties as outlined.; Equivalency:None; Required Certification/License:

Knowledge, Skills and Abilities
KNOWLEDGE: Working knowledge of behavioral intervention and risk assessment best practices; Knowledge of applicable laws and regulations regarding student and employee policies and privacy of records (Title IX, Clery Act, FERPA , etc.); SKILLS: Strong written and oral communication skills; ABILITIES: Ability to work with other professionals who represent a variety of disciplines including but not limited to: law enforcement, faculty, staff, and community partners; Ability to prioritize and work autonomously in a high-traffic environment; Ability to speak in front of audiences of varying compositions and sizes Experience working with sensitive and confidential information; strong awareness, sensitivity, and commitment to work with individuals representing a range of race, color, religion, national origin, sex, age, the status of a disabled individual, sexual orientation, gender identity/expression, or veteran status. Strong desire to contribute to student success and achievement of educational goals.

Job Duties and Responsibilities
The Division of Student Affairs at the New Mexico State University provides an array of services and programs to help students benefit fully from their educational programs and to help the University carry out its mission of research, teaching, and service. Within the Division of Student Success, the Office of the Dean of Students is committed to promoting a caring and safe community that increases our students’ abilities to learn and make healthy choices. We promote inclusiveness, strive to support the success and growth of all students, and enrich the holistic student experience. We prepare students to reflect on their behavior, think critically, practice skills, and clarify values-all of which they can use throughout their lifetime.
New Mexico State University seeks a highly organized and motivated professional to work as a Case Manager for Student Support within the Office of Student Assistance Services. The Case Manager for Student Assistance Services reports directly to the Director for Student Assistance Services.
Within the Office of Student Assistance Services (SAS), the Student Assistance team focuses on the well-being and safety of individuals within the campus community by taking reports, gathering information, and communicating with students, staff, and faculty. The Student Assistance team contributes to overall student persistence through a focus on basic needs, intervention, coaching, support, and referrals to appropriate on and off-campus resources. Throughout this process, students are provided with wrap-around services and case management that support their academic and personal efforts.
Specifically, the Case Manager for Student Assistance Services assists students who may be in distress or managing extenuating circumstances. Additionally, the Case Manager for Student Assistance Services may utilize, skill-building, behavioral coaching, and conflict resolution, as well as provide guidance on various University processes and policies. Working in collaboration with the University’s CARE and Behavioral Intervention Team (BIT), and Critical Incident Response staff, the Case Manager for Student Support will also directly and proactively engage with students of concern for needed support and intervention.
Provide a continuum of case management for Student Assistance Services cases including assessment, planning, collaboration, implementation, monitoring, follow-up, and evaluating multi-faceted, potentially high-risk, and complex situations.
Respond to communications from concerned campus and community members regarding new and existing reports.
Gather and report relevant information on cases by conducting interviews, searching electronic databases, and searching social media sites.
Meet with students and otherwise engage with them through various means to evaluate issues of concern and to provide information, guidance, and support as appropriate to the situation.
Utilize current CARE and NaBITA’s risk rubric to identify concerning behavior and implement appropriate interventions.
Document actions taken for current cases.
Track trends or changes in student behavior and assess for ongoing interventions.
Assist students with social service needs including referral to campus and community resources.
Effectively collaborate and coordinate with other University personnel, healthcare providers, public safety officers, government agencies, and family members when responding to students in distress.
Understand, apply, and communicate applicable University policies (e.g., withdrawals, leaves of absence, student rights, etc.) with students and other stakeholders.
Outreach/Education:
Participate in outreach efforts to the University community regarding student behavioral issues, intervention strategies, and current national/institutional trends and best practices in behavioral intervention.
Facilitate trainings and presentations on topics that include, but are not limited to identifying concerning behaviors, reporting, and appropriate intervention with distressed students.
Presentations are often co-presented with a campus partner (e.g., Health Promotions, Counseling Center, Campus Police, Student Conduct & Community Standards).
Record Keeping and Documentation:
Create, update, and maintain accurate and timely case notes.
Utilize Maxient software to document incoming and outgoing communications including behavioral reports, requests for campus resources, meeting notes, document collection, and action logs.
As needed, participate in the CARE Team meetings and Behavioral Intervention Team (BIT) and assigned action items from BIT.
Contribute to relevant sections of the annual reports, and present requested data (e.g., trends, gaps in service, etc.) to University stakeholders.
Ensure that information management procedures comply with federal and state requirements and University policies ( FERPA, Clery, TIX, etc.).
Performs other related duties as assigned.

Preferred Qualifications

Special Requirements of the Position

Department Contact: Joseph Molina, (575) 646-6840, josephmo@nmsu.edu

Contingent Upon Funding: Contingent upon external funding

Bargaining Unit Eligibility: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule: 

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: Light physical effort. Effort applies to no more than two (2) hours per day.

Lifting Requirements: Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.

Risk: Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.