MAJOR ACCOUNTABILITIES include the following. Other duties may be assigned.

Develop materials for instructor-led classes.

• Partner with the Talent Development team to develop training materials for new and existing instructor-led programs. Review, evaluate, and modify existing and proposed programs as directed, and maintain process documentation related to uploading and creating content.
• Serve as a Subject Matter Expert for the Talent Development program and SPICE.
• Create presentations and ancillary documents, including, but not limited to; job aids, workbooks, and on-the-job evaluation (OJE) forms to support instructor-led training.

• Participate in train-the-trainer sessions as needed and maintain any necessary internal certifications in core coursework.

• Develop and maintain materials to be used for reference once training is completed.

• Manage and maintain assigned computer software and equipment.

Act as the primary designer for all SPICE U classes and internal eLearning projects.

• Partner with the Talent Development Manager to develop training materials for new and existing online programs; review, evaluate, and modify existing and proposed programs as directed.
• Assist employees in effective navigation of the Learning Management System (LMS).

• Act as an E-Learning content creator for SPICE University.
• Partner with Talent Development Manager to understand needs and design engaging learning that supports business goals, diagnosing and escalating risks to design projects as necessary.
• Design and develop comprehensive learning solutions, incorporating multiple deliverables (online, video, simulations, ILT, virtual, etc.), and create online modules from inception to completion, including storyboards, scripting, assessment, and multi-media inclusion.
• Stay current on policies and procedures for the MCCNO client base.
• Maintain knowledge of latest industry tools and processes to ensure relevant and cutting-edge course content.
• Manage external resources to maximize cost effectiveness and quality.
• Track and communicate accurate status of projects, milestones, and tasks.
• Research, evaluate, and curate content for SPICE University, as assigned.

Manage the Subject Matter Expert (SME) Program.

• Create a comprehensive SME program including selection and training criteria, incentives for participation, and workflow for projects from proposal through implementation.
• Establish metrics to quantify success of program participants.
• Partner with Talent Development Manager to prioritize project requests to support organizational goals.
• Develop program materials, including stakeholder intake forms for project scope determination, milestones, deliverables, and deadlines, and design enhancements and revisions to existing materials based on SME/leadership feedback.
• Manage stakeholder expectations and engagement to efficiently deliver learning solutions within a project’s pre-determined scope.

Support Talent Development & Culture Initiatives.

• Execute employee engagement events, from planning through conclusion; working with the Talent Development team to coordinate logistics, prepare content and supporting documentation, procure decorations, and collaborate with relevant departments to ensure essential event services are in place.
• Actively participate as a member of the iCollab (Innovation Collaboration) team.
• Provide support in organizational development projects.

Experience

• Minimum of two years' experience in e-learning and instructor-led design required.
• Bachelor’s degree from a four-year college or university and four to six years’ experience and/or training in related field preferred; or equivalent combination of education and experience.

• Experience in Talent Development and/or Human Resources preferred.