If you are mission driven and want to help the lives of people in your community, we have a place for you on our Team! The Resident Manager works to promote efficient operation of the supportive housing complex. The Manager maintains an environment of dignity and respect for the tenants while ensuring the terms of the lease are followed. The Resident Manager is a positive team player that promotes a culture of inclusion and participation.

Required Education and Experience

• High School Diploma
• Experience in a business office or educational/professional equivalent
• Valid driver’s license, reliable transportation, and proof of current auto insurance

Preferred Education and Experience

• Property Management experience
• Associates Degree in business administration or related field
• Experience working with special needs populations

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Leasing/Compliance

• Review tenant applications; maintain waitlist; verify eligibility
• Collaborate with Occupancy Specialist to ensure compliance with HUD guidelines 

Property Management

• Maintain excellent curb appeal of the facility and grounds
• Coordinate repairs with the maintenance department
• Clean and ensure units are in satisfactory condition during move-in/out

Rent Collection

• Collect monthly tenant rent and maintain account balances
• Monitor account balances and send delinquent notices as necessary

Unit Inspections

• Complete quarterly unit inspections unless more frequent inspections are needed to address safety and sanitary conditions
• Maintain a copy of the quarterly inspection in the tenant’s file
• Report any concerns surrounding the completion of a quarterly unit inspection
• Maintain compliance with facility requirements
• Complete inspections for recertification, move-in, and move-out

Emergency Intervention

• Provide on-call services for major unit problems or emergencies
• Serve as the first point of contact for after-hours concerns
• Collaborate with Clinical Team in addressing any concerns

Tenant Relation

• Maintain excellent rapport with tenants and visitors
• Organize and facilitate tenant meetings
• Serve as a resource for tenant inquiries, complaints, and/or concerns

Communication

• Engage in open communication with Clinical Team, Maintenance, and Managers
• Collaborate in problem-solving for property/tenant issues
• Provide feedback to various staff working in different departments

While we welcome all to apply, there are some position-specific background stipulations that must be met to comply with various regulatory and contractual requirements.

New Vista prohibits discrimination and harassment against any applicant, employee, or contractor based on sex, race, color, age, national or ethnic origin, religion, physical disability, mental disability, genetic information, marital status, sexual orientation, gender identity or expression, citizenship, pregnancy or maternity, protected veteran status, or any other basis prohibited by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, working conditions, promotion, termination, layoff, recall, transfer, leaves of absence, wage and salary administration, employee benefits, and training. It is also the company’s policy to prohibit all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, encouraged another to complain, participated in an investigation into such complaints, or opposed unlawful discrimination.