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Service representative
$62k-79k (estimate)
Full Time | Ancillary Healthcare 2 Months Ago
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NEW YORK BLOOD CENTER INC is Hiring a Service representative Near Providence, RI

Overview

In 1979, the Rhode Island Blood Center was established by the hospitals in Rhode Island as a private, not for profit agency to collect, test, and distribute blood products.

Today, the Rhode Blood Center is a division of New York Blood Center and is among the nation's premium providers of blood products and services and an integral part of the Rhode Island community's health care system.

As of December 2018, the Rhode Island Blood Center employs approximately 320 full- and part-time employees. Our employees are committed to the Blood Center's mission of providing a safe and adequate blood for patients within our community.

We seek individuals who are caring and compassionate, who take pride in their work, and are looking for a rewarding experience.

At the Rhode Island Blood Center, you not only have a job but also the opportunity to make a difference.

For more information about a career with us, please watch the video below :

Responsibilities

The Hospital Services Representative / Driver position is responsible for receiving, selecting, packaging and arranging delivery for blood components.

This position reports to the Logistics Supervisor or designee.

Essential Functions :

Inventory Management :

  • Responsible for proper inventory control methods by following current Standard Operating Procedures
  • Store blood and components in appropriate refrigerator, freezer, or incubator
  • Arrange blood products according to expiration dates, and remove all expired products according to Standard Operating Procedures
  • Check and respond to storage devices alarms
  • Use first in first out method of inventory control
  • Responsible for properly recording questionable blood products and reporting to a laboratory supervisor
  • Make outgoing telephone calls to hospitals and other centers to maximize utilization of available inventory

Hospital Orders :

  • Receive, record, and verify customer orders accurately; when feasible, ask customers to substitute short-dated components
  • Fill and pack orders accurately
  • Follow established procedures to properly process component returns

Hospital Deliveries :

Responsible for making timely deliveries to hospital blood banks as assigned, giving prompt attention to orders marked as "ASAP" or "STAT".

Assist hospital blood bank technicians in verifying shipments and returns

  • Return signed copies of forms and other hospital correspondence to Center
  • Perform delivery / pick up errands for RIBC as requested

Customer Service :

  • Display professionalism to both internal and external customers
  • Present a clean, neat appearance and abide by HS dress code
  • Request support from RIBC on-call supervisors as appropriate
  • Document and report any unusual incidents to supervisory staff

Paperwork / Reporting :

  • Responsible for accurate completion of department forms
  • May be required to complete or asked to provide support to responsible individual in the completion of specific documentation, reports, and / or procedures as assigned

Qualifications

Educational Requirement :

High School diploma or equivalent (GED)

Experience / Qualifications :

Communicate clearly using a telephone

Valid drivers license with no moving traffic violations within the last 3 years

The proposed hourly wage for this position is $17.82 / hour.

Work Schedule - Weekdays 7a-3 : 30 p with rotating weekend 7a-3p)

Last updated : 2024-07-06

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ancillary Healthcare

SALARY

$62k-79k (estimate)

POST DATE

07/08/2024

EXPIRATION DATE

10/03/2024

WEBSITE

nybloodcenter.org

HEADQUARTERS

BLUE SPRINGS, MO

SIZE

1,000 - 3,000

FOUNDED

1964

TYPE

NGO/NPO/NFP/Organization/Association

CEO

LISA WINGER

REVENUE

$200M - $500M

INDUSTRY

Ancillary Healthcare

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The job skills required for Service representative include Customer Service, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service representative positions, which can be used as a reference in future career path planning. As a Service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service representative. You can explore the career advancement for a Service representative below and select your interested title to get hiring information.

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If you are interested in becoming a Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Representative job description and responsibilities

Customer service representatives typically responds to customer inquiries by telephone, e-mail or chat to provide non-technical problem resolution.

01/08/2022: Orlando, FL

Support agents should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.

03/20/2022: Bangor, ME

Service representatives may also offer additional sales and products, sell products or services directly.

02/02/2022: Springfield, MO

Measure and analyse customer feedback.

03/13/2022: Davenport, IA

Service representative are responsible for addressing customer needs and ensuring they have a good experience.

03/09/2022: Syracuse, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Representative jobs

A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.

03/24/2022: Worcester, MA

Service representatives typically use a telephone, computer and other office equipment.

01/08/2022: Jackson, MS

Depending on their roles, qualifications, specialization and years of experience, a customer service representative may vary their salary rate.

02/16/2022: Columbus, MS

A good service representative should not waste customers’ time by keeping them waiting for too long.

01/17/2022: High Point, NC

The best service representative must have a deep knowledge of how their companies’ products work.

04/02/2022: Washington, DC

Step 3: View the best colleges and universities for Service Representative.

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