513 Customer Service Agent Jobs in Houston, TX
New York Life - Houston General Office is Hiring a Customer Service Agent Near Houston, TX
Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the Customer Service Agent position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.
Responsibilities
•Respond promptly and professionally to client inquiries via various communication channels, including phone, email, and chat
•Provide accurate information about New York Life's insurance and financial products, coverage options, policy terms, and benefits
•Address client concerns and issues, ensuring timely resolution and maintaining a high level of client satisfaction
•Collaborate with cross-functional teams to coordinate and facilitate the processing of policy changes, claims, and other client requests
•Maintain accurate and detailed records of client interactions, transactions, and communications in the company's systems
•Educate clients about policy features, payment options, billing inquiries, and account management tools
•Identify opportunities to enhance the client experience and make recommendations for process improvements
•Stay updated with industry trends, products, and services to provide clients with relevant and up-to-date information
•Support the sales team by assisting with client onboarding, policy applications, and information gathering
Qualifications
•High school diploma or equivalent (Associate's or Bachelor's degree preferred)
•Prior experience in a customer service or client-facing role, preferably in the insurance or financial services industry
•Excellent communication skills, both verbal and written
•Strong problem-solving and analytical abilities
•Proficient in using computer systems and software for data entry, documentation, and communication
•Ability to multitask and manage time effectively in a fast-paced environment
•Empathetic and patient attitude with a genuine desire to help clients
•A detail-oriented and organized approach to handling client requests and inquiries
•Bilingual language skills are a valuable asset
•Must be licensed or willing to get licensed in Life & Health Insurance
•Sales experience preferred
Job Summary
Full Time
$44k-57k (estimate)
06/23/2024
07/08/2024
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
