Job Description

Stamford Health, a well-established, award-winning Healthcare System with multiple locations in CT has an opportunity for a Contact Center Quality Assurance Analyst.

As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer:

• Competitive salary
• Comprehensive, low-cost health insurance plans available day one
• Wellness programs
• Paid Time Off accruals
• Tax deferred annuity and (403b) pension plan
• Tuition reimbursement
• Free on-site parking

JOB SUMMARY:

The Contact Center Quality Assurance Analyst is responsible for quality monitoring incoming and outgoing calls via Voice and chat as well as associated documentation and scheduling of the Radiology Central Scheduling Representatives and/or phone representatives. He/she will provide actionable insight and assessing the quality of the performance of Contact Center phone throughout Stamford Health who handle inbound/outbound calls with our existing and potential patients.

Job Info

Job Identification: 2185

Job Category: 020 - Clerical

Posting Date: 2024-04-11T20:11:54 00:00

Job Schedule: Full time

Locations: 32 Strawberry Hill Ct Stamford CT 06902 US

Regular or Temporary: NA