14 Call center representative Jobs in Bronx, NY
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New York Psychotherapy and Counseling Center is Hiring a Call center representative Near Bronx, NY
Job Description
Schedule Options : Tues-Sat
Sun-Thurs
Answer all inbound calls with professionalism and customer service framework communication.
Following up with all inbound calls by finding a resolution, documenting / relaying messages, and / or handling soft transfers as needed
Assist with appointment scheduling related calls, follow up on missed appointments and confirmation calls (outbound calls)
Responsiveness to voicemails throughout shift and overnight call center messages
Identify and escalate emergency distress and / or client safety concerns calls to Senior Clerical for guidance or further escalation to management and / or clinical supervisors
Document and complete Call Center Form for data call log. Fulfill surveys / reports issued by Call Center Supervisor as needed.
Complete Call Center task assignments provided by management team
Maintain consistency with achieving daily / weekly phone operations and performance metrics and goals.
Maintain confidentiality and always comply to HIPAA regulations.
Assist with intake calls for case management as needed for coverage and staff call outs.
Provide support to the clinical team and chart maintenance as needed.
Perform other duties and tasks as assigned by Senior Clerical Team
Perform other related duties and tasks as assigned by the Call Center Supervisor
Last updated : 2024-06-20
Job Summary
Full Time
Ambulatory Healthcare Services
$57k-75k (estimate)
03/31/2024
06/23/2024
nypcc.org
BROOKLYN, NY
50 - 100
1974
PEDRO LAUREANO
$50M - $200M
Ambulatory Healthcare Services
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About New York Psychotherapy and Counseling Center
New York Psychotherapy and Counseling Center (NYPCC) was founded in 1974 as a non-profit community oriented mental health clinic licensed by the New York State Office of Mental Health. We are now comprised of seven program locations, using evidence-based practices and cutting edge rehabilitation techniques to provide out-patient mental health services to the community, including Seriously and Persistently Mentally ill adults and Seriously Emotionally Disturbed children and adolescents in Brooklyn and Queens. MISSION: NYPCC's mission is to improve the quality of lives for individuals with behav...ioral and emotional challenges by providing exceptional mental health services using the most up-to-date, evidence-based practices helping our clients to become more active and productive members of the community. VALUES: The values upon which NYPCC was founded are that everyone, no matter their age, race, or socioeconomic status, is entitled to the best possible mental health treatment in a state of the art environment by culturally sensitive and well-trained mental health professionals.
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The job skills required for Call center representative include Customer Service, Call Center, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center representative positions, which can be used as a reference in future career path planning. As a Call center representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center representative. You can explore the career advancement for a Call center representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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