Company Description

Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city.

NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and “caring for the community” by providing in-person and telehealth services for our clients, while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees.

NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being.

Why Work at NYPCC:

• We Pay Down Your Student Loans!
• Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
• Paid Time Off and Company Paid Holidays
• 403B Retirement Plan with Match!
• Professional Development through NYPCC Academy
• Amazing Workplace Culture
• NYPCC Health and Wellness Events

Job Description

The Prescriber Support Assistant will play a crucial role in supporting our prescribers and enhancing the efficiency of our clinics. Support Assistants are responsible for various tasks, including prescriber support, scheduling management, handling clinical reports and prior authorizations.

• Provide prescribers with both in-person and virtual support.
• Manage prescribers schedule to ensure efficient scheduling (pre and post clinic check), including rescheduling of appointments.
• Provide daily scheduling outreach and regularly submit summary reporting data to the Clinical Practice Supervisor and Clinical Practice Manager.
• Accurately record patient information into Electronic Medical Records (EMR)
• Process prior authorizations and obtain the required approval for medications
• Maintain confidentiality and compliance with HIPAA regulations
• Provide support to all interdisciplinary teams, including clinical and medical staff
• Perform other duties as assigned by Clinical Practice Manager, Management, Program Administration and Leadership

Qualifications

• Bilingual; fluent in English and Spanish
• High School Diploma or equivalent
• 1-2 years of reception experience in a fast-paced office, preferably in medical or community mental health office
• Exceptional customer service skills
• Ability to maintain self-care and cope with mental and emotional stress related to the position, function independently, and have flexibility, consistency, and professionalism
• Ability to multi-task with attention to detail
• Works well in a team setting
• Able to work well in a fast-paced environment
• Proficient in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint
• Working knowledge of MS TEAMS video meeting platform
• Ability to perform with versatility and tact in an evolving work environment of a mental healthcare facility
• Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality
• Passionate about NYPCC’s mission and values

Additional Information

Salary: $19.00 - $20.00 per hour

Compensation commensurate with experience and qualifications.