Position: Director of Constituent Services

Job Summary: The Director of Constituent Services leads the office’s constituent services work, handling and resolving cases, connecting residents to services and resources, identifying emerging community issues, and building partnerships with community service providers. This team member also helps manage the district office's operations and participates in community outreach and engagement activities.

Responsibilities:

• Meet with and respond to constituent requests for help resolving problems or assistance in receiving services, products, or benefits from federal, state, local or private sector providers.
• Oversee constituent management system, including intake, tracking, follow-up, and resolution of constituent issues.
• Build and maintain relationships with a broad range of stakeholders, including local, state and federal officials, government agencies, and community organizations. • Communicate across municipal, state, and federal agencies, advocacy groups, and local and statewide organizations to address constituent concerns and problems.
• Run and review bi-monthly constituent casework reports; identify trends in casework to pinpoint organizable issues or needed policy.
• Attend meetings of neighborhood associations, community groups/organizations and State and/or City officials or agencies, which may include evening and weekend work. • Assist with office administration and reception, including but not limited to, answering phones, ordering office supplies, greeting visitors to the office. • Prepare and draft letters, citations, resolutions, and other documents for constituents and special events. • Attend district events with the Assemblymember or on their behalf. • Perform other duties as assigned.
• Manage potential interns/students conducting casework.

Key Skills:

• Research and decision-making skills, with ability to proactively find solutions and work independently, as well as to collaborate across a small team.
• Temperament to communicate with a variety of individuals in a professional manner.
• Understanding of or experience with government agencies (county, state, and federal) and/or public programs such as SNAP.
• Exceptional attention to detail and time management skills; excellent verbal and written communication skills. • Ability to treat confidential information with appropriate discretion.
• Demonstrated ability to think and plan strategically.
• Ability to work with basic office computer applications.

Minimum Qualifications

• Bachelor’s degree is preferred.
• 2-3 years of experience in community organizing, constituent services, customer service, advocacy or social work.
• Proficiency in speaking and writing Spanish, with the ability to effectively communicate.
• Familiarity with basic office computer applications and social media platforms.

Location:

• This position is based in the Bronx. Occasional travel within New York City is required. • Occasionally flexible hours, including evenings and weekends.

Salary & Benefits:

• The salary for this role is $45,000. This position offers health, vision dental insurance as well as a retirement plan. The position also comes with sick days, vacation days, and personal time, as well as state holidays.

To Apply:

Submit a 1-page resume, a 1-page cover letter, and names and contact information for three professional references to help@yudelkatapia.com.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:

• Bronx, NY: Relocate before starting work (Required)

Work Location: In person