Job Title: IVA / Chatbot Developer

Location: Jersey City, NJ (Hybrid from day 1)

Position Type: Contract

Total Experience: 10 Years

Visa: H1B

Job Description:

Position Overview: We are looking for an experienced IVA/Chatbot Developer to manage and develop advanced IVR applications and integrate speech recognition systems. This role will involve working with third-party integrations and various communication protocols to enhance CX systems.

Key Responsibilities:

Develop and manage IVR and chatbot solutions, natural language understanding (NLU) systems and grammars.

Implement third-party integrations with AWS Lambda (NodeJS and/or Python), Lex, Amelia, Polly, and CRM systems like Salesforce.

Utilize web services, APIs, and other communication protocols to integrate IVR systems with other computer systems (e.g., SOAP, VXML, SQL, XML, REST).

Design, develop, and support advanced IVR applications in an object-oriented programming language.

Required Qualifications:

Experience: Advanced understanding of IVR technology, telecommunications devices, networks, software, and systems.

Integration: Experience with third-party integrations and cross-system communication protocols.

Development: Proficient in software development using object-oriented programming languages.

Preferred Qualifications:

Experience with building and integrating Google CCAI solutions.

If you believe you are qualified for this position and are currently in the job market or interested in making a change, please email me the resume along with contact details on palak@nytpcorp.com or give me a call at 201-604-7751