Job Overview :

The Supervisor of the Emergency Department, Access Services, manages the daily operations of the department, ensuring a timely and efficient patient throughput process while providing excellent customer service.

The Supervisor ensures that departmental policies and procedures are followed, supervises staff, creates schedules and ensures that the work done by the staff is accurate and meets regulatory and policy standards.

The Supervisor provides leadership support to the team while also completing Patient Access functions on a daily basis.

Qualifications : Required :

Required :

• High School Diploma Required
• Knowledge in all aspects of registration, Insurance Verification, Authorization requirements, Non-Federal and Federal billing regulations, and state programs such as Charity Care.

Preferred :

College Degree Preferred

Scheduling Requirements :

• Monday- Friday
• Must be flexible and can work some weekends / holidays as needed
• Full Time

Essential Functions :

• Must provide and contribute to a positive environment that leads to the overall success of revenue cycle and organizational goals, demonstrating good interpersonal skills and a positive demeanor in working with patients, employees and other organizational staff
• Ensures the accuracy and integrity of all registrations, which includes the following : correcting and tracking registration errors via daily reports;

utilizing reports and staff scorecards to determine educational needs of the staff and addressing when applicable; accurately communicating staff expectations around department goals and KPIs and how the staff plays a pivotal role within the Revenue Cycle

Working closely with the Manager, ensuring training and education of all staff; overseeing training, onboarding and orientation of all new staff, while maintaining adequate staffing levels for the department.

Must ensure all registration staff is competent and recertified yearly on mandatory education. Must also review and complete all staff schedules and manage call outs

Enforces compliance with all departmental policies and procedures in conjunction with the goals and mission statement of the organization.

Informs staff of System updates while providing any / all pertinent information related to registration issues Achieves expected results and outcomes without comprising RWJBH core values, processes or procedures

Delegates and prioritizes work assignments in relation to the patient s needs and staff s competence. Ensures timely registrations of all patients and completes registrations within the department when necessary as well as performing other duties as assigned

Benefits and Perks :

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care / Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.

As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state.

We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Last updated : 2024-07-02