7 Experienced Customer Service Agent Jobs in Hot Springs, AR
Newman, Ralph & Browning Insurance is Hiring an Experienced Customer Service Agent Near Hot Springs, AR
POSITION: Experienced Customer Service Agent
COMPANY: Newman, Ralph, and Browning Insurance Agency, LLC
LOCATION: Hot Springs, Arkansas
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VISION OF THE ROLE:
Customer Service Agents are integral team members at Newman, Ralph, and Browning Insurance Agency (NRB) where we deliver high-quality insurance products and services as trusted advisors. Customer Service Agents work and train with senior team members to learn the business of personal insurance through hands on experience. Customer Service Agents work closely with their team, sales producers, and clients throughout the year by gathering personal insurance information, preparing quotes, negotiating premiums and coverages, and proactively communicating with clients while handling day-to-day service requests to ensure a great client experience. Customer Service Agents move their career forward by following a path of continuing education, taking on increased responsibilities, and being an important contributor to the team.
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EXPECTED OUTCOMES:
- High Client Satisfaction and retention
- Rapid response to client service requests
- Seamless support of the Personal Lines team
- Mastery and full usage of Applied Epic
- P&C renewals completed 15-30 days in advance of expiration dates
- Inspire trust in the NRB team by resolving client concerns courteously and proactively
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MAJOR ACTIONS OR INITIATIVES:
- Complete strategic projects on behalf of clients, the team, and the agency as a whole
- Organize and handle significant and sensitive client data in accordance with agency standards
- Act as a liaison between insurance carriers and clients
- Network with insurance carriers to build relationships and to support business development
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ROUTINES:
- Handle day to day service requests within their respective team
- Assist senior team members in handling insurance renewals
- Prepare client documents with high attention to detail and professionalism
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DESIRED QUALIFICATIONS:
- 2 years’ working with personal lines insurance clients
- Arkansas Property & Casualty Insurance Producer License
- College degree in business, finance, economics or equivalent preferred but not required
- Willingness to pursue a program for professional development
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ABOUT NEWMAN, RALPH, & BROWNING:
Newman, Ralph, & Browning is an independent insurance agency that prides itself on in-depth knowledge of the insurance industry, products, companies, guidelines, and real-world risk management strategies that our clients need. We believe in cultivating a team who will lead our agency into the future by taking care of our clients and each other through teamwork and accountability. As an employer, NRB ensures everyone has opportunities to develop their careers, grow themselves and their compensation, and fulfill their professional and personal ambitions.
Job Summary
Full Time
$57k-75k (estimate)
06/01/2024
07/20/2024
The job skills required for Experienced Customer Service Agent include Customer Service, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be an Experienced Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Experienced Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Experienced Customer Service Agent positions, which can be used as a reference in future career path planning. As an Experienced Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Experienced Customer Service Agent. You can explore the career advancement for an Experienced Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
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