Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Newport Hospitality Group, Inc. is Hiring a Hotel General Manager-Hilton Garden Inn Savannah Airport Near Savannah, GA
Hotel General ManagerThe General Manager is responsible for many different facets of the hotel. They must possess knowledge of interdepartmental relationships as well as management/supervisory knowledge, skills, and ability to handle/resolve guest complaints. This position also requires the ability to communicate positively with guests and co-workers and to professionally represent the property at all times. Familiarity with accounting, budgeting, forecasting and other financial skills are required. Knowledge of staffing to include recruiting, payroll processing and other Human Resources facets involved in the running of a hotel is also a requirement. We seek highly motivated leaders with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to grow, please apply now. Benefits
Insurance
Paid time off
401K
DailyPay: Access your pay when you need it!
An added plus; If you like to travel, you will receive special team member hotel rates.
Responsibilities:
Hotel Profitability: Ensures attainment of the budget for all departments
Monitors compliance with staffing guidelines and budgeted payrolls by all departments
Monitors compliance with annually established room rate plan and applies principles of yield management
Establishes annual incentive programs for all department heads
Conducts staff meetings on weekly basis to ensure interdepartmental communication and coordination of mutual goals
Conducts audits on a quarterly basis of departmental procedures and results
Monitors Daily Rooms Inventory Control and merchandising procedures
Conducts quarterly rate surveys of competitive hotels/resorts and monitors program for competitive analysis and price-value assessment.
Monitors and ensures compliance with amenity programs, company standards, and promotional materials
Develops annual operating budget
Monitors operating expense-tracking system for all departments
Asset Management: Ensures the attainment of a superior hotel property
- Develops annual Capital budget.
- Ensures completion of all Capital items.
- Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards.
- Conducts Bi-weekly property inspections and approves action plans to include timetable to resolve problems.
Accounting: Ensures that the property complies with NHG Accounting Policies and Procedures
Guest Satisfaction/Public Relations: Promotes guest satisfaction in an effort to obtain repeat business of leisure and organizational markets
Evaluates all guest complaints and ensures corrective action is taken by department heads
Monitors response letters/corrective action program on response cards
Plays active role in community through affiliation with various community organizations to promote and maintain positive image for the property
Assures compliance with established M.O.D. Program
Sales and Marketing: Monitors sales initiatives and activities in compliance with the established marketing plan
Assists Director of Sales in development of annual Marketing Plan
Reviews marketing plan quarterly with Director of Sales to ensure effectiveness and makes adjustments accordingly
Assists Director of Sales with marketing efforts
Conducts “Rap Sessions” with Director of Sales monthly
Ensures that the Director of Sales conducts “Rap Sessions” with all sales managers on a monthly basis
Monitors monthly compliance with the Sales Action Plan included in the property’s Marketing Plan
Contacts P.I.C.s (Person-in-Charge of groups) in-house to promote good will and foster additional business, repeat bookings and referrals
Participates in a minimum of one off site sales trip quarterly to maintain favorable working relationships among prospective and current clients
Enhances the property’s community image and stays abreast of competition, and new developments to maximize profitability
Ensures that required sales reports are submitted in a timely manner
Human Resources/Training and Development: Ensures associates are provided with necessary structure, motivation and training to satisfy their needs and achieve organizational goals
Ensures that all hiring and termination practices adhere to A and A Hotels’ policies and procedures, state and federal laws and protects the company’s “at will” employer status
Ensures adequate staffing levels are maintained, adhering to, labor to budget, percent to sales and approved staffing guidelines
Ensures compliance of all department heads with goal-oriented position descriptions and reviews goals with each individual
Ensures development and maintenance of position descriptions in each associate’s personnel file (signed and dated by associate)
Reviews with department heads any revisions/additions made to position descriptions
Monitors departmental adherence to Performance Standards
Conducts annual performance evaluations with all department heads
Ensures all department heads conduct annual performance evaluations with their associates
All performance evaluations will include a goal oriented action plan for the coming year
Encourages promotion from within and associate development through goal setting and associate training
Monitors compliance with the reservation-training program by attending monthly front office and reservation meetings to review and score shop call tapes and take action accordingly
Reviews departmental incentive programs (i.e. Sales, Reservation Shop Call, Rooms Revenue, Housekeeping, Associate of the Month) to ensure effectiveness
Coordinates with Corporate Director of Training and Development a minimum of five weeks of scheduled classes per year
Monitors HR compliance with formal orientation program; All associates will complete an orientation, and all new hires will complete orientation within two weeks of hire date
Ensures new associates receive formal training by using the step-by-step training guides
Training guides will be signed, dated and placed in personnel file upon completion
All new associates will complete training evaluations within 30 days of hire date
The appropriate supervisor will correct training deficiencies
Supervisors will complete Educational Institute’s Supervisory Skill Builders course
The Certified Hospitality Supervisor exam to receive the CHS designation is optional
Ensures property is in compliance with all Federal and State laws with regard to all personnel practices
Personal Development: Ensures continual efforts are made to increase management abilities and knowledge
Attends annually a minimum of one advanced management-training seminar
Attends corporate management sponsored events
General: Operates in compliance with Policies and Procedures Manual unless preempted by property or franchise level policies
Perform all other duties as assigned by management.
Educational/Vocational Preparation: Bachelor’s degree in Hospitality/Restaurant Management and/or comparable experience gained through 5 years previous Hospitality Management on-the-job training. Previous supervisory experience is required. Qualifications:
Certification in Hotel Administration highly desired
Three years of progressively responsible hospitality experience
Outstanding leadership qualities
Seasoned management/supervisory skills
P&L/financial management experience
Strong computer and Internet skills
Organized and detail oriented
Neat, clean, and professional appearance
Safety and customer service oriented
Professionalism beyond reproach
Outstanding moral, ethical character
Fluent English-speaking and writing skills
This position involves a high degree of social skills and ability to perform work under pressure.
Good oral and written communication skills
Ability to maintain a pleasant, positive and helpful demeanor
Flexibility to work days, evenings, weekends, and/or holidays