WHO WE ARE...
Newport Mental Health (NMH) is a progressive high-energy organization that uses state of the art person-centered recovery approach to help individuals recover from mental illness and substance use disorders. NMH extends its trauma informed evidence-based services to children, adolescents, families, and adults. Our services vary from outreach, specialized program, mental health, school-based therapy, substance use therapy, community-based therapy, and outpatient clinic.
For more information visit our website: www.newportmentalhealth.org
WHO WE ARE LOOKING FOR...
Mission- Aligned: You are excited to be a part of Newport Mental Health's mission to improve the lives of our clients living and working in Newport County by providing the highest quality of care.
Ally : You intentionally foster belonging, personal growth, and empowerment for all. You're a strong advocate for the BIPOC, LQBTQIA , Woman, Veteran, and other underrepresented communities.
Solution Orientated: You are driven to think of different approaches to narrow the gap which leads to positive and effective changes.
Time Management: You are a conscious planner and a thoughtful decision maker who adheres to deadlines.
WHAT WE OFFER...

• Excellent Health and Dental Insurance
• Vacation, Sick and Personal time accrued biweekly.
• Up to 11 Paid Holidays
• Retirement program through Mutual of America
• Additional supplemental insurance programs
• Tuition reimbursement
• Mileage reimbursement
• Employer paid life insurance
• Flexible spending account (FSA) and dependent care (DCA) spending accounts.

WHAT YOU WILL BE DOING (ESSENTIAL DUTIES) ...
As a vital member of the NMH team, the Centralized Scheduler is responsible for a broad array of scheduling, administrative, and recordkeeping duties that support all NMH providers across multiple locations. This role is essential for maintaining the seamless day-to-day operations of NMH, ensuring that both client and provider needs are met efficiently and professionally within our Certified Community Behavioral Health Center (CCBHC).
Essential Duties:

• Appointment Scheduling: Efficiently schedule appointments for clients and providers in accordance with agency protocols and individual provider templates, ensuring optimal utilization of provider time.
• Schedule Management: Review and manage provider schedules daily to maintain full capacity and operational efficiency, proactively identifying and addressing potential scheduling conflicts.
• Conflict Resolution: Actively resolve scheduling conflicts as they arise, coordinating with providers and other staff to find workable solutions that maintain the integrity of the schedule.
• Provider Communication: Maintain regular and effective communication with providers to facilitate smooth scheduling operations and address any issues promptly.
• Phone and Client Interaction: Answer incoming phone calls, triaging inquiries by providing professional, knowledgeable, and courteous responses, and ensuring that client needs are addressed promptly and effectively.
• Electronic Health Record (EHR) Management: Accurately update and maintain client information in the electronic health record system, ensuring that all data is current and correct.
• Training and Meetings: Attend all agency and department-required training sessions and meetings within specified timeframes to stay informed of policies, procedures, and best practices.

WHAT WE EXPECT OF YOU...

• Attention to Detail: Demonstrates the ability to work quickly and accurately while following detailed instructions.
• Customer Service Excellence: Possesses outstanding customer service skills, with a strong focus on client satisfaction and professional interaction.
• Technical Proficiency: Experienced with computers, electronic health records, and multi-line phone systems, ensuring seamless technological integration into daily tasks.
• Respect and Dignity: Shows unwavering respect and regard for the dignity of all NMH clients, families, visitors, and fellow employees.
• Commitment to DEI: Fully embraces NMH's Diversity, Equity, and Inclusion Mission Statement, actively contributing to an inclusive and equitable work environment.
• Educational and Experience Requirements: Holds a High School Diploma or equivalent, with a minimum of 2 years of experience in a provider office setting.

APPLY NOW
Submitting your application is a great way to learn more about Newport Mental Health. If you have questions about how your experience aligns with our job openings or know someone who would be a great candidate for our job openings, please contact Human Resources:
Human Resources
Newport Mental Health
127 Johnny Cake Hill Road
Middletown, RI 02842
Tel: 401-846-1213
Fax: 401-324-6251
Newport Mental Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.