Benefits :

• 401(k) matching
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Dental insurance

Well established Institute in Newport Beach invites you to join our team as a front / back office representative. This exciting full-time, in-office opportunity offers learning and growth within the company for a caring professional who would like to develop their skills and knowledge in healthcare while making a difference in patients’ lives.

Positive attitude, self-motivation, and a desire for personal growth is a requirement for this position.

We offer competitive compensation packages including but not limited to the following :

• Healthcare, Dental, Vision, Chiropractic
• Accident, Life Term, Hospital, Critical Illness & Cancer, Disability
• Paid Time Off (starting at 40 hours)
• Sick Leave (40 hours each year)
• Flexible Work Schedule
• Paid Holidays
• Retention Bonus
• Retirement Contribution match 4%

Daily responsibilities include (but are not limited to) :

• Portray a high-level of customer service experience for all callers.
• Provide courteous and proficient telephone service to our patients.
• Manages all outgoing, interoffice or incoming calls.
• Transfers all calls accurately and to appropriate individuals.
• Provide strong customer service in handling customer's inquiries regarding insurance coverage.
• Generate reports as needed.
• Address basic questions from caller.
• Triage call to ensure proper transfer.
• Respond to all messages timely.
• Follow office closing procedures and ensure lock up and equipment turned off.
• Provide a professional image at all times.
• Perform other assignments as assigned.
• Greet incoming patients and visitors
• Check patient in and out
• Schedule follow up appointments.
• Coordinate with staff for timely care of patients
• Cross-train and help with front office, scheduling, medical records and phones as needed
• Participate in various projects and / or complete other tasks as assigned by management
• Team player ready to help with anything needed
• Data entry
• Maintain patient files
• Clean / maintain patient exam rooms and stock supplies
• Effectively communicate with practice staff and patients on a regular basis
• Document and update customer records based on phone interactions via database.
• Problem solving and assisting with various tasks
• Sell alternative payment plans when insurance is not covered.
• Assist in department's general administrative reporting duties.

Qualifications

• Minimum education equivalent to a 4-year high school diploma or GED
• This in an entry-level position
• Medical office experience a plus
• Customer service experience a plus
• Insurance knowledge a plus

Skills and Abilities :

• Quick learner / Self-starter / Able to work independently and approach tasks with a positive attitude
• Strong customer service skills
• Strong computer skills
• Typing 45 wpm or higher
• Strong attention to detail
• Must be able to work in a fast-paced environment with ability to prioritize, multi-task and think on your feet
• Strong ability to identify, analyze, and solve problems
• Must be punctual and reliable
• eClinical and / or TIMS knowledge a plus
• ACT! Pro a plus

Hours between Monday through Friday 6 : 00 - 7 : 00

Last updated : 2024-08-12