84 Enterprise Customer Success Manager Jobs in Boston, MA
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Newsela is Hiring an Enterprise Customer Success Manager Near Boston, MA
- As a member of our Enterprise Customer Success team, you’ll have the opportunity to directly influence how administrators engage with Newsela.
- You’ll monitor the health of your portfolio and every step of the client life cycle, while working closely with our internal teams to ensure clients are engaging with and getting the most out of Newsela’s solutions.
- You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle.
- Your work will directly impact the expansion and adoption of Newsela products in K-12 classrooms nationwide, and will ultimately help bring engaging, culturally responsive learning content to students and teachers.
- You will partner closely with members of our Sales, Marketing, and Support teams.
- You will manage 20 to 25 enterprise accounts – some of the largest district accounts in the country.
- You’ll leverage data, our tech stack (including Gainsight and Salesforce/SFDC), and customer insights to drive company results in product adoption, renewal, and expansion.
- You’ll also have the opportunity to leverage frameworks for your work while still maintaining autonomy and discretion to personalize your approach to partnership with each district based on their goals and needs.
- You'll drive successful business reviews with clients and manage an assigned portfolio of clients and related OKRs.
- You will own client success planning for your accounts; you'll ask discovery questions, employ active listening skills, and synthesize client goals for successful renewal.
- You will have a direct impact on the expansion and adoption of Newsela products, which will ultimately scale Newsela’s ability to bring engaging, culturally responsive learning content to K-12 classrooms nationwide.
- You have 3 years of enterprise level CSM experience in Educational Technology.
- You have a demonstrated history of hitting and exceeding company OKRs (may include renewal, health scores, product adoptions OKRs, etc).
- You have a history of driving customer retention and forecasting accurately.
- You proactively manage a portfolio of clients and build a strategic plan to maximize results.
- You monitor account health to identify areas of risk and opportunity, and leverage data and insights to drive product and partnership action.
- You quickly become a product expert, understanding the nuances of your company’s products and acutely aligning them to solve for customer pain points
- You are able to leverage your experience in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals, to effectively uncover hidden needs and get to the root of the problem.
- You have a proven history of partnering with the Sales team to achieve revenue goals, and are able to work across teams to galvanize support and ensure clients have the resources they need to get the most out of their partnership.
- While not required, a background in education and/or Gainsight and Salesforce (SFDC) experience is a plus.
- Preference for candidates located in CA, OR, and WA.
- Base salary: $85,000 - $88,000
- On-Target Commission: $27,500
- Total OTE (On-Target Earnings): $112,500 - $115,500
Why You’ll Love Working At Newsela
- Health & Wellness: Access to the world’s leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul.
- Work From Home: Almost all of our roles are fully remote - tech stipend included!
- Supporting ALL Families: Supplemental programs and time off to take care of your family and yourself.
- Time Off: Flexible PTO to recharge, including Sabbatical Leave
- Inclusive Experiences: Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes.
- Professional Development: Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality.
- Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.
Job Summary
Full Time
Print & Book Publishing
$131k-176k (estimate)
06/24/2024
06/27/2024
newsela.com
Manhattan, NV
500 - 1,000
Print & Book Publishing
Related Companies
The job skills required for Enterprise Customer Success Manager include Customer Success, Leadership, Planning, Insight, Salesforce, Partnering, etc. Having related job skills and expertise will give you an advantage when applying to be an Enterprise Customer Success Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Enterprise Customer Success Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Enterprise Customer Success Manager positions, which can be used as a reference in future career path planning. As an Enterprise Customer Success Manager, it can be promoted into senior positions as an Account Management Manager, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Enterprise Customer Success Manager. You can explore the career advancement for an Enterprise Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming an Enterprise Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Enterprise Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Enterprise Customer Success Manager job description and responsibilities
Enterprise Customer Success Manager manages and develops sales plans for a team of account managers
02/10/2022: Biloxi, MS
Making sure to set expectations upfront of achievable metrics that can be used to measure the success of the business.
01/22/2022: Wichita Falls, TX
Ensures that account managers meet the ongoing needs of clients and prospects clients.
04/16/2022: Hartford, CT
The Customer Success Manager will be responsible for managing major accounts.
02/16/2022: Melbourne, FL
Customer success managers look out for their customer’s business and work with them to find solutions to pain points.
03/26/2022: Vineland, NJ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Enterprise Customer Success Manager jobs
Define the Core Business Driver for Customer Success.
04/17/2022: Raleigh, NC
Develop a customer success strategy.
04/02/2022: Bloomington, IN
Listen carefully to stay one step ahead.
03/13/2022: Rock Hill, SC
Hire the right people from the start.
03/06/2022: Montgomery, AL
Earn the professional CSM certifications.
02/27/2022: Chillicothe, OH
Step 3: View the best colleges and universities for Enterprise Customer Success Manager.
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