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Disclaimer: This position is directly managed by our internal team and we are not working with external recruiting agencies. Submissions from external agencies will not be considered.
About Us
Our management and operating team has over 65 years of continuous experience in the airport concessions industry dating back to 1959, including a wide range of airport concessions from travel convenience and gift stores to specialty retail and bookstore concepts. No matter the concept, our driving principle is to be the absolute best at what we do. Each and every one of our principals and executives spends the time necessary to provide expert, top-level attention to each of our store operations and we believe this makes a difference. Operating in 5 U.S. Airports, NewsLink has a dedicated team of more than 50 employees working in our travel conveniences, retail stores, restaurants, cafes, warehouse and distribution center, and corporate offices.
Position Summary
We are seeking a dynamic and detail-oriented individual to join our team as a Customer Experience Manager. In this role, you will be responsible for conducting thorough audits of our retail, corporate, and restaurant locations situated in airports, with a primary focus on evaluating and enhancing the overall customer experience journey. This position requires frequent travel (up to 75%) across various airport locations, with a base in Miami.
Essential Duties and Responsibilities:
Qualifications/Requirements:
Full Time
$92k-132k (estimate)
06/22/2024
07/20/2024
The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
01/05/2022: Muskegon, MI
Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
02/23/2022: Lima, OH
They supervise the customer experience and service teams, direct and monitor their activities and train their members.
01/19/2022: Pensacola, FL
They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
03/03/2022: Newark, NJ
Step 3: View the best colleges and universities for Customer Experience Manager.