OB DESCRIPTION
Job Title: Quality Assurance Technician (QAT)
Department: Manufacturing
Reports To: Operations Manager - CA
Status: Non-Exempt
Date Issued: May 2024
SUMMARY:
Responsible for rental fleet maintenance, in-house repairs, equipment testing, and assisting the Production Department in project completion. The primary activities to be performed include but are not limited to the following: functional evaluation of water treatment equipment, repair/refurbishment of equipment and components within, digitally interfacing with equipment for troubleshooting, data gathering, record keeping, and rental customer support. The Quality Assurance Technician will utilize established protocols to maintain project budgets and deadlines. This is an on-site, full-time position at the San Luis Obispo location.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct equipment functionality and performance audits, determining material needs and scope of work for refurbishment.
• Perform troubleshooting to determine appropriate corrective actions.
• Perform all necessary repairs and preventative maintenance measures required to return equipment to optimum working condition.
• Provide rental customers with remote operator training and technical support.
• Establish and maintain a respectful working relationship with clients, establishing yourself as a knowledgeable and reliable resource.
• Maintain detailed fleet service records.
• Perform in-house repairs, coordinating with equipment vendors and manufacturers as needed.
• Perform warranty claim evaluations on system components.
• Provide detailed documentation to support repairs and warranty claims.
• Perform Quality Assurance testing of all new equipment built in the SLO facility.
• Utilize established testing protocols and provide recommendations for procedural improvements.
• Operate equipment in accordance with all applicable internal and external safety requirements.
• Maintain detailed record keeping of all testing data.
• All other duties assigned.

OTHER DUTIES AND RESPONSIBILITIES:

• Gain a detailed operational understanding of water systems to customer.
• Actively participate in both administering and receiving technical training.
• Maintain testing equipment, materials, and tools in good working order.
• Maintain a clean, orderly, and safe workspace.
• Represent Newterra in a professional manner with colleagues and clients.
• Responsible for performing duties in a safe manner and promoting safety to others in accordance with Newterra’s safety policies and procedures. This includes reporting all safety concerns, equipment malfunctions, near-misses, and incidents to their manager immediately.
• Complete all responsibilities while ensuring adherence to Newterra’s Delegation of Authority.

MINIMUM QUALIFICATIONS:

• High school diploma, technical trade certificate, electrician, millwright, or equivalent experience.
• Basic understanding of PLC programming and HMI logic.
• Water treatment process knowledge preferred. Newterra technologies include Ozone, Media Exchange, MBR, RO, UF, Chemical Dosing systems, Aeration, Deaeration, and more.
• Experience in installation, repair, and maintenance of industrial equipment (piping, valves, pumps, etc.)
• 3-5 years’ experience troubleshooting mechanical, electrical, and instrumentation issues.
• Valid driver’s license with clean driving record.
• Forklift experience preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent verbal and written communication skills.
• Motivated self-starter with result driven approach.
• Proven mechanical aptitude.
• Capable of actively listening and following directions and instructions.
• Detail oriented with ability to creatively solve technical challenges and manage timelines.
• Strong decision-making skills.
• Ability to work both independently and collaboratively with others to achieve a common goal.
• Positive attitude with a desire for growth and success.
• Excellent customer service skills.
• Must be able to lift 50lbs.

PHYSICAL DEMANDS:
Use of hands to control, handle and operate equipment. Accurate hand/eye coordination. Finger dexterity, as well as hand strength, with the ability to grasp, lift, push and pull. The ability to quickly and repeatedly adjust controls of equipment to maneuver or position. Work involves stooping, bending, kneeling, crawling, standing, walking, or sitting for long periods of time. Lifting objects up to 50 pounds.
WORK ENVIRONMENT
The work environment in the San Luis Obispo facility may include exposure to production and/or shipping & receiving activities, noise, machinery, hazardous materials, dirt, dust, debris, or fumes. Company safety standards must always be followed.