PURPOSE:

The Office Coordinator will work with and manage a team of support staff in the role of medical administrative secretary in collaboration with the Practice Manager to include the following:

Coordinating support staff for this 8-practioner private practice specialty office in their role of serving both patients and office team by greeting and assisting; triaging phone calls; scheduling appointments and medical tests; obtaining preauthorization’s; maintaining records and accounts; verifying insurance eligibility; checking benefits; documenting referrals and other duties as requested.

QUALIFICATIONS

• At least 2 years experience in a Medical Office (MGB experience a plus)
• STRONG MANAGEMENT/COORDINATION ABILITY
• STRONG ANALYTICAL/CRITICAL THINKING
• Organizational and Time Management Skills
• PROFESSIONALISM, FLEXIBILTY, Attention to Detail, a Focus on Quality
• Post high-school education
• MUST BE ABLE TO WORK IN A FAST-PACED/MULTI-TASKING/TEAM-BASED ENVIRONMENT

SKILLS

• Possess both an individual and team-based work style, with a positive attitude
• Excellent Telephone, Written and Inter-personal Communication skills
• An understanding of Insurance plans and CPT & ICD-9/10 codes is preferred
• Familiarity with web-based insurance navigation and overall internet and computer skills
• MassGeneral Brigham Experience, EPIC, CareTracker and Microsoft Office experience a plus

DUTIES:

• Oversee and Assist the Medical Administrative Support Staff in their daily tasks to include the following
• Maintain patient accounts by obtaining, recording, and updating personal information.
• Obtain revenue by recording and updating financial information; recording and collecting patient charges
• Obtain and Document Testing Prior-Authorizations
• Obtain and Document Medication Prior-Authorizations
• Interact with patients to problem solve
• Coordinate and Batch Encounter Forms for office visits and out-patient hospital procedures
• Print Encounter Forms
• Verify Insurance Eligibility and Benefits
• Obtain and Document Referral Authorizations
• Track Outstanding Referrals Prior to Patient’s Appointment
• Welcome patients and visitors by greeting them in person or on the telephone; answers questions; refer inquiries appropriately
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
• Ensure availability of treatment information by retrieving and filing patient records
• Maintain operations by following policies and procedures; reporting needed changes
• Contribute to team effort by accomplishing related tasks as needed
• All other duties as directed by the Practice Manager

*Excellent Salary and Benefits; Pleasant Work Environment

Job Type: Full-time

Pay: $33.00 - $36.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Medical Specialty:

• Neurology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Do you have staff oversight / coordination experience? Please elaborate.

Experience:

• Medical office: 2 years (Required)

Work Location: In person