Customer Service that Impacts the Big Picture:

You Can Help Make It Possible

Across NewYork-Presbyterian/Weill Cornell Medical Center your leadership will ensure we continue to meet and exceed the expectations of our patients and their loved ones. It’s the kind of work that’s at the forefront of a better tomorrow for countless human beings. Find out how you can Make It Possible.

Patient Services Coordinator - Day Shift - Monday - Friday 9am - 5pm

Take on this highly visible role, responsible for serving as a liaison between patients/families and hospital staff to facilitate communications, address requests and resolve issues. Conduct investigations (including interviews) to fully understand patients’ needs and concerns, and recommend cost-effective solutions (e.g., referrals to appropriate departments). Advocate for patients and their families to ensure the delivery of top-notch care. Play a lead role in department-based initiatives, from the development of new policies and procedures, to the implementation of performance improvement activities. This is a high-visibility position that demands tremendous interpersonal and communication skills.

Preferred Criteria

• Bilingual
• Licensure as an NYS Notary Public
• Excellent communication and interpersonal skills to effectively collaborate and resolve patients’ issues

Required Criteria

• Bachelor’s Degree from a recognized college or university
• Five Years of previous experience

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.
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• 2024 “Great Place To Work Certified”
• 2024 “America’s Best Large Employers” – Forbes
• 2024 “Best Places to Work in IT” – Computerworld
• 2023 “Best Employers for Women” – Forbes
• 2023 “Workplace Well-being Platinum Winner” – Aetna
• 2023 “America’s Best-In-State Employers” – Forbes
• 2022 “LGBTQ Healthcare Equality Leader” - Human Rights Campaign
• 2022 “Top 50 Companies for Diversity” – Diversity Inc.
• 2022 “Best Company for Multicultural Women” – Seramount
• 2022 “Top Company for Executive Women” - Seramount
• “Silver HCM Excellence Award for Learning & Development” – Brandon Hall Group
• 2022 “Best Adoption Friendly Workplace” - Dave Thomas Foundation

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.