NEXDINE HOSPITALITY, one of the industry's fastest growing Dining & Hospitality providers is experiencing rapid growth throughout the Country and has some exciting career opportunities available within the Greater Boston area. Want to hear more about our Guiding Principles and what drives us? Apply below! Position: Operations Support Manager Location: Due to accelerated growth we're looking for Top Talent throughout the country Schedule: Local support 5 days on with 2 days off, Non-local support 10 days on with 4 days off Hours: Varies Pay Rate: Commensurate with experience - Let’s talk! Benefits: YES! Eligibility Begins Day 1 We provide our full-time team members a generous compensation and benefits package, training, opportunity, and support. We provide resources, rewards, and incentives to our valued employees. Health, dental and vision insurance Flexible Spending Accounts Company-paid life insurance Various voluntary programs and insurances 401(k) savings plan Paid vacation, holiday, and sick time Employee Assistance Program (EAP) Weekly Paycheck Summary The Operations Support Manager is responsible for serving as the culinary and operations expert within the region including oversight of all aspects of culinary production, purchasing, sustainability, and program development while supporting the opening of new communities within our Senior Living Dining Services vertical. Essential Functions Promote and develop existing programs to enhance new concepts that ensure the highest possible quality of food service. Review, recommend, and standardize prices, products and budgetary allotments regarding food purchasing costs. May assist with the development of short- and long-term financial goals for units consistent with purchasing objectives. Actively engage in preparing meals and other products and verify quality and consistency. Observe service delivery and interact with guests to ensure positive guest experiences. Monitor and forecast food purchasing expenses to ensure company goals are met on a quarterly and annual basis. Develop short- and long-term operational strategies in partnership with the executive team. Lead and manage a highly productive, motivated, and driven team through strong communication, empowerment, reward, and coaching techniques. Manage client relationships to maintain client satisfaction and account retention. Engage in strategic planning and manage short- and long-term initiatives. Assess unit manager leadership performance and provide appropriate guidance and/or recognition. Ensure effective engagement with unit managers and consistent flow of information in both directions to reinforce a culture of collaboration, trust, and open communication. Establish and monitor meaningful metrics to track operational and leadership effectiveness as well as the impact of programmatic efforts. Oversight of high-level client catering events. May oversee operational framework for each unit, such as OSHA regulations, work methods and procedures manuals, and federal and state guidelines on personnel administration and ensure all employees understand and maintain the necessary requirements. May implement corrective action plans to solve organizational or departmental problems. Establish departmental responsibilities and coordinate functions among departments and units. May perform other duties and responsibilities as assigned. Leadership Culinary Acumen Performance Management Customer/Client Focus Teamwork Oriented Business Acumen Presentation Skills Supervisory Responsibility This position serves as a member of our Operations Support Team and is responsible for the performance management and hiring of the employees within the culinary department of newly opened or soon to be transitioned locations. This job operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer, and chef’s knives. The employee is frequently exposed to heat, steam, fire, and noise. This job will also include operating in an office environment. This role routinely uses standard office equipment such as computers, phones, televisions, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 50 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Travel This position requires travel within a territory. Up to 90% of time may be spent travelling outside of territory including overnight travel. Required Education and Experience Culinary school certificate or degree or equivalent combination of education and experience 5 years of culinary experience Preferred Education and Experience Microsoft Office Suite Required Eligibility Qualifications ServSafe Certification Who We Are: We're NexDine, a fast-growing specialty dining service provider, we're the "Fresh Idea People". We offer excellent working conditions, empower creativity, cool technology and of course, great food. We hire and keep great people! We work as a team and everyone contributes to the success of our business. We want our employees to get excited about making great food while keeping our customers satisfied and coming back for more! We want you to continue to learn new things and also teach others what you know so you too can grow! We empower our people to make the choices that ensure every NexDine customer is satisfied with our services. We all work hard, love what we do and have fun too! NexDine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other classification protected by law. NexDine participates in E-Verify. #J-18808-Ljbffr