Qualifications:

• 2-year degree or better or equivalent work experience with HS degree or military experience

• Working knowledge of fundamental operations of relevant software, hardware, and other equipment

• 5 years of related experience

• Sensitivity to working with an ethnically, linguistically, and culturally diverse environment

• High system admin qualification and capability is required

• Knowledge of Windows OS and Mac in enterprise environment

• Understanding of PC technology (MS office, Internet, Windows)

• Project Management Fundamentals

Responsibilities:

• Install and configure PC’s and Mac’s, printers and peripherals within established standards and guidelines

• Install new hardware and software upgrades requested from users

• Analyze and solve technical problems by using problem-solving skills

• Conduct analysis and troubleshooting via telephone, email and using remote assistance

• Resolve technical problems with computing equipment and software

• Assist visitors and VIPs with the ongoing usability of PC, peripheral devices, and software

• Provide on-site technical support and end-user technical training at assigned sites which may include travel to remote sites

• Provide support if there are issues on the server & network

• Create and update Microsoft-based OS Image and Apple OS X for internal usage

• Create and update PE bootable Windows disc for deployment purpose

• Provide technical support for IT services in conference rooms

• Assist employees in company events, such as exhibits

• Install and perform maintenance on a proprietary system

• Azure/on-premise system knowledge (LV 3-4)

• Leadership PM capability

• May be asked to lead Projects and/or technology evaluations and make recommendations to the Management team