245 customer experience manager Jobs in los angeles, ca
Sunpro is Hiring a Customer Experience Account Manager Near Los Angeles, CA
**Customer Experience Account Manager**
**Department:** Operations **Location:** Mandeville, LA
**Sunpro Solar** is looking for a **Customer Experience Account Manager**. As the **Account Manager,** you will champion opportunities to consistently improve the Sunpro Solar experience for our customers.
**Responsibilities :**
* Perform all Welcome Calls to new Sunpro customers.
* Design Approved Call.
* Always provide consistent, honest updates to your customers.
* Day After Install Completion.
* Drive customer retention, reduce churn, and increase customer satisfaction.
* Map the customer journey and identify opportunities to proactively intervene on the clients behalf.
* Guide team members in effective client issue resolution and handle any escalations.
* Develop listening points in the customer journey and identify opportunities for continuous improvement.
* Test new strategies for driving customer value.
**Qualifications :**
* Excellent customer service skills
* Passion for customer satisfaction
* Excellent problem-solving skills
* Detail oriented and highly organized
* Technologically proficient
* Salesforce experience a plus
* Excellent verbal and written communication skills
* Team player
We are growing very quickly and need people excited about growing with us. So, if you are ready to push your comfort level, learn something new every day, and be part of tomorrows energy source, come join the fun. We do offer, of course:
* Competitive Pay and Incentives
* Opportunities for Self-development and Career Progression
* Health Benefits, Allowances, 401(k) with Company Match
* Paid Holidays & Vacation
* Per diem, paid hotels and top pay
*Founded in 2008, Sunpro Solar is one of the leading providers of rooftop solar in the United States. Sunpro Solar designs, installs, and maintains solar panels on residential and commercial properties. Sunpro Solar has a proven history and reputation for providing quality service and was ranked #5 for 2020 Solar Power Worlds Magazine Top Solar Rooftop Contractors nationwide.*
*Sunpro is a drug free work environment.*
*Selected candidate must pass a background check and drug screen.*
*Applications will remain active for 60 days.*
Job Summary
Full Time
$90k-121k (estimate)
06/19/2024
07/08/2024
sunroc.com
LOGAN, UT
25 - 50
1998
KEN ALLEN
$5M - $10M
Retail
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The following is the career advancement route for Customer Experience Account Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Account Manager. You can explore the career advancement for a Customer Experience Account Manager below and select your interested title to get hiring information.
