Role: Desktop SupportLocation: Riverwood, IL and New York, NY

Mandatory Skills: Desktop Support, IT Support, End User Computing

Job Description

• The Support Analyst will provide support to End Users on a variety of computing issues.
• Job Responsibilities and Functions
  • Diagnose, resolve, and follow-up on issues relating to various user computing issues
  • Provide technical support by phone, remote access, deskside, or site visits as required
  • New hire device setup/Imaging
• Experience utilizing ticketing systems
• Ensure tickets are accurately documented and resolved in accordance
• Device inventory management Position may require working extended hours or occasional night/weekend as required
• Excellent communication skills both verbal and written
• Ability to multi-task in a fast-paced environment
• Office 365 Productivity Tools
• VPN troubleshooting/connectivity
• Mobile Device Support
• Follow client Compliance standards

Preferred Qualifications 1 year(s) relevant technical field experience Windows 10 support experience

• Prior Help Desk experience
• Prior ticketing system experience, such as ServiceNow
• Ability to write clear, concise documentation Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success
• Strong written and verbal communication skills
• Focus on customer service
• Desire to work in a team environment
• Strong work ethic
• Ability to balance workload while maintaining high standards EUC L2 with Scripting experience must